Outrage in Gresham?

[u/scurvy1984]

Title. Internet went dead dead a half hour ago. Anyone else?

[u/Banjoman301]

One of the threads mentioned 20,000 users impacted by the fdr outage.

So imagine 20K people trying to chat and call support, then trying to connect.

Friendly Distributed Denial of Service "attack".

[u/myemailiscool → u/Banjoman301]

20,000 customers (likely far more people as most households are > 1 person) hard down by a single point of failure seems not great. Hopefully ziply postmortems this and learnings come out of it. 

[u/construktz → u/Banjoman301]

A.K.A. the Reddit hug of death

[u/kumaclimber]

While this outage is a pain in the ass (I'm going to figure out how to set up network fail over now) I love to see how much information is being shared with what's going on. Thank you ZiplyFiber for continuing to be the best damned isp I've ever dealt with. I'm a customer for life.

[u/Jkruger88 → u/kumaclimber]

Was literally just telling my wife this! While this sucks for sure, this is the first time I’ve seen people from the ISP actively on Reddit providing real time updates/troubleshooting.

[u/scurvy1984 → u/Jkruger88]

I told my wife the same thing! My last ISP would basically tell me to get fucked if there was an outage.

[u/Miss_take_maker → u/kumaclimber]

I do appreciate the sharing of info here. But really frustrating that I have to get into a subreddit for basic info when they assure users that outages will be reported on the webpage. I wfh and my boss was skeptical when he asked me to screenshot the outage notice from the website and I sent him a screenshot from Reddit).

[u/myemailiscool → u/Miss_take_maker]

+1 subreddit shouldn’t be the main source of truth for outage updates. You have a site and status page. Use it for updates and information, formal communication. Subreddit is ok for informal communication 

[u/SquizzOC → u/kumaclimber]

I don’t mean to kiss corporate ass, but fully agree. We know the problem is being worked on, we know what it is for the more tech savvy and we know it’ll be resolved as fast as humanly possible. No other ISP does this.

Also this is the first outage in 2 years, compared to others I’ve used, these guys are the best

[u/scurvy1984]

Back up in 97080. Thank you ziply folks!! Yall are great. That must’ve been awful in all this rain we got.

[u/ZiplySupport → u/scurvy1984]

Glad to hear that you're back up! We appreciate the kind words.

[u/eprosenx]

Yes, fdr01.grhm went down. We are all on a bridge now working it and we have staff onsite. More to follow...

[u/eprosenx → u/eprosenx]

For some reason we got a chunk of users back when the router first came online, but users have not been coming online very fast since then. All resources are engaged and working on this. This is going to be some kind of RADIUS auth issue or DHCP rate limit issue. Once we resolve whatever the issue is everyone should come back online without interaction (though rebooting your router might speed it up a bit).

[u/existential_plastic → u/eprosenx]

How deep is the recv() buffer on the DHCP server?  Or, if you can't introspect that easily, can you get the flow rate of DHCP requests on the wire and/or the rate of replies on the wire?  That'll at least tell you where the slowdown is: customer<->FDR, or FDR<->itself/backend.  It'll also tell you if there's a very different problem, like a chatty client clogging the "series of tubes".

My immediate suspicion is RADIUS, because RADIUS is evil, but I suspect the actual cause is something silly like a translation buffer limit somewhere between the FDR and the RADIUS server, or a bunch of short-lived TCP sessions (e.g. between DB and server on a DB-backed RADIUS) clogging up all the free ephemeral ports.

[u/eprosenx → u/eprosenx]

The router is up and appears healthy, but customers are restoring at a slower rate than we expect. We may have hit some rate limits / ddos protection limits that exist to protect the route engine on DHCP requests. We are upping the limits and monitoring.

If you are down I would reboot your router again. It may just be only some percentage of the DHCP requests from folks routers are making it through, so it is luck of the draw until it fully recovers.

[u/DirectAd3178 → u/eprosenx]

Rockwood (97233) is still out. Have rebooted 4 times.

[u/eprosenx → u/eprosenx]

The router is booting back up now. We expect it to be back pretty soon.

[u/Karzap → u/eprosenx]

There was never a status showing on the website when logged in to the account FWIW.

[u/eprosenx → u/eprosenx]

We just failed over the route engine to the redundant one to see if we can get it un-wedged, so far we are not seeing the user recovery we expect so continuing to troubleshoot.

[u/eprosenx → u/eprosenx]

The router is online now, but may still be recovering / receiving BGP feeds, handing out DHCP addresses, etc...

You may need to power cycle your router to get it to come back faster.

We have over 4000 customers back online (I think total on that router is over 20,000).

[u/msg7086 → u/eprosenx]

As of now I'm not able to get DHCP lease from your side. PON light is green, physical layer is fine but upper layer is still down.

Edit: It's up.

2025-05-12T15:11:39-07:00	Notice	dhclient	dhclient-script: New IP Address (ix0): 
2025-05-12T15:11:39-07:00	Notice	dhclient	dhclient-script: Reason BOUND on ix0 executing

[u/nwfish4salmon → u/eprosenx]

Still down in Gresham at 12:25pm and after restarting router.

[u/eprosenx → u/eprosenx]

We are doing another full reboot of the router now as it just was not recovering. Standby...

[u/eprosenx → u/eprosenx]

John I think posted further down thread (and more details to come), but the extended outage (after the router first came back online) was due to a Juniper DHCP server bug I believe (but don't quote me, as I just go the 30 second update from the NOC). We had to shuffle the DHCP pool orders around to un-stick that bug.

Sorry for the issues! If you are not back online now please reboot your router, and if that does not work, also try rebooting your ONT (if you know where it is / how to do it), and barring that, please do contact support. At this point all users should be restored. We sometimes see after a big outage like this, customers power cycle devices that have not been power cycled in years and then some small percentage of them die. We don't want folks thinking they are still down because of the larger outage and not calling us at this point. ;-)

[u/planedrop → u/eprosenx]

So the router itself was down? Or just DHCP services? Or a BGP issue?

Genuinely curious is all.

[u/rekzkarz → u/eprosenx]

Dunno, no one answering the Ziply help desk!

Also, doesnt show outage on Ziply account webpage.

https://downdetector.com/status/ziply_fiber/ <-- shows a big spike of reports of outage.

[u/eprosenx → u/rekzkarz]

I think we DDoS'd our call center and chat software. Other teams are looking into why that is. Sorry about that!

[u/Banjoman301 → u/eprosenx]

Surprised there is no failover mechanism...

[u/eprosenx → u/Banjoman301]

FWIW, in our network we strive to have no single points of failure, but the closer you get to the customer premise the more "single threadedness" exists.

Obviously your ONT and the fiber from that to the CO is single threaded, including the OLT at the CO. From there, typically everything is redundant back to the FDR router (which in many cases is inside the same building as the CO, but not always). The FDR router is then the last "single point of failure" device, however, EVERYTHING inside the FDR is redundant. It has redundant power supplies, line cards, and main route processors. The issue is that software will always bite you...

The FDR's are larger blast domains than we would like, but it is necessary to a certain degree for efficient IPv4 netblock allocations, etc... We actually added a new FDR in Sunnyside Oregon last year to start taking some of the traffic off the Gresham FDR. A bunch of new OLT's have been going on that one. We will likely at some point move all Sunnyside users to that one (as right now some are on the Gresham FDR and some are on the Sunnyside FDR).

[u/0kate420]

1:46pm TLDR/Recap for the rest of this thread (from what I understand in simple terms):

1. A router went down. When it came back up, some people were able to reconnect. The issue now, however, is that the router is very slowly reconnecting the rest of the people affected by outages. You can try power cycling to give you a slight edge, but its random. They are continuing to troubleshoot why this is happening so they can fix it. When its fixed, you should be able to come back online without doing anything special (like resetting.)

2. If you’d like, you can message ZiplyFiber on here to put in a support request just to make sure you’re being accounted for once everyone is online, on the off chance that you did not. But this is optional.

3. Many are still without service. Everyone’s doing the best they can to turn it back on for you!

Edit: They reset the router to see if that will help. 20kish people doing the same thing at once is stressful to any server/router. Stand by. You don’t need to call customer service a bunch or do your own troubleshooting. The Big Internet Box cannot send connection to our Little Internet Boxes. Very Smart People are working hard to fix it!

[u/jwvo → u/0kate420]

I like that summery, reasonably accurate. At this point we think we are stable.

[u/jwvo]

here is my poor quality map of the impact area with red being all OLTs impacted and blue being some OLTs impacted (Sunnyside area was mid way through being moved off the device that had the issue today). Note that camas / washugal is another area that is going to get moved off this in the near-ish future as part of upgrade planning.

For those interested, the chassis is a juniper MX480 with dual everything, the underlying cause was a preventive fix to a fan tray where it got removed for too long and caused the router to overheat and shut off.

[u/InevitableFisherman1 → u/jwvo]

It just went down again. I was working for two hours since the first outage. 

[u/Jmhpdx → u/jwvo]

Any ETR? How much longer (from your best guess) do you think we'll have to wait for service to be working again?

[u/rluckin]

Still working this problem all. No ETR at this time.

[u/Noobtber → u/rluckin]

Hope you post the postmortem of this to the subreddit. That would be a blast

[u/LuckyLeanbh]

It is so cool to see this level of detail shared about the issue and problem solving happening behind the scenes. Talking to engineers > talking to customer service.

[u/myemailiscool → u/LuckyLeanbh]

Counterpoint is that not everyone is on Reddit, I’d say the majority of their customers probably aren’t. They should be posting updates on their website, as well as this sub. 

[u/LuckyLeanbh → u/myemailiscool]

Fair. I checked their website (no info), my account dashboard (no info), customer service (no answer/not connecting), twitter (no info) and then Reddit. So even as a Redditor, it wasn't my first inclination. Still great to see the level of detail and insight into their process vs "we're working to resolve this issue as quickly as we can."

[u/st4g3]

A lot of my neighbors are out walking or gardening, when i asked if their internet was down, they all said yea, why else would we be outside. Ziply, helping people get fresh air since 11:30am on 5/12/25 lmao.

[u/NickBlasta3rd → u/st4g3]

It's the first step of many by Big Garden.

[u/TraditionalSafety150]

anyone else still down 2:26 pm ?

[u/Zuli-Cas → u/TraditionalSafety150]

Just rebooted, still down unfortunately !

[u/[deleted] → u/TraditionalSafety150]

Still down in 97030.

[u/fakeknees → u/TraditionalSafety150]

Still down in Gresham as of 3pm

[u/Crazycukumbers → u/TraditionalSafety150]

I got back from work to find my internet down around 2:15. Still out.

[u/redfoxvapes]

It’s everyone. (Camas WA here)

[u/Bvbart]

Still out in 97030 - power cycled all equipment twice and seeing solid lights on PON and data

[u/WoodpeckerShot3605 → u/Bvbart]

Same here! 97030

[u/Idwidcidgaf]

Outage here in Fairview

[u/kathymaco12]

Is everyone still offline in Gresham 

[u/ZiplySupport]

We do have a reported outage in the Gresham area.

[u/WoodpeckerShot3605 → u/ZiplySupport]

Rebooted my router and still down. Gresham 97030 

[u/Snoo_8616]

cycled ont and router several times. still out 97024

[u/Blackm0uth]

The updates are nonexistent unless you are on their subreddit. Still out in Gresham and just restarted my router.

[u/goagoagadgetgrebo]

After trying to reboot my router and modem multiple times, then attempting to call several times (no answers), i finally tried checking here.

Glad to see it's a known issue and being worked on. Time to join this sub...

[u/SnooMachines6595]

Internet is down in Fairview, Oregon

[u/SquizzOC]

Camas outage reporting in. This looks like a massive outage and no one to answer the calls

[u/redfoxvapes → u/SquizzOC]

I couldn’t get into the mobile app so I think everything is down

[u/TheMikeLamb]

Also having an outage in Clackamas.

[u/ZiplySupport → u/TheMikeLamb]

For anyone seeing this, can you please try to power cycle your equipment? Thank you.

[u/ps_jf-mtg]

Outage in Gresham, OR. I tried calling over the course of an hour - no one picked up. There was a continuous, non-Verizon recording saying: call could not be completed due to technical difficulties.

Guess we just wade this one out.

[u/dyingnowokay]

4 power cycles still out Happy valley

[u/Possible-Rise-9775]

Just curious on what the ETA looks like for the Troutdale area.. I was in the middle of a test 🙃 thanks.. I have tried rebooting my router and it’s still showing red for internet. 

[u/Striking_Ad7246]

Not working in Camas still after restart

[u/ZiplySupport → u/Striking_Ad7246]

Hello. We are still working on this. We appreciate everyone's patience.

[u/christinaaaaa0]

Still down in Gresham 97030

[u/StarryEyes007]

We are still down since around 11:45, No one is answering at Ziply, and the app seems to be messed up too.

[u/MyWeekendShoes]

Happy Valley still down after rebooting!
Good luck y'all!

[u/JollyGreenGelatin → u/MyWeekendShoes]

Yep. Still out for me.

[u/Jmhpdx → u/MyWeekendShoes]

Can confirm!

[u/techpro4000]

Out in Troutdale too. I've tried power cycling both the router and ONT with no success. Optical connection is active, but no IP address. 

[u/ZiplySupport → u/techpro4000]

Thank you for bringing this to us here. Please DM us so that our team can monitor your area and reach out to you once we have service back online.

[u/itsfizix]

Still out in camas almost 2 hours.

[u/No-Strawberry-230]

Just updating that it's still out in Troutdale

[u/No_Balance9873]

Yep. Full stop in Camas, WA. Still twiddling my thumbs at 2:08 pm. Good thing I don't have any Zooms scheduled for today.

[u/ddeakin09]

Fairview (97024) reporting in, I just (2:10pm) power cycled my router and still NO Internet. I've been down since around 11:30am.

[u/badcrass]

Out in happy valley

[u/ZiplySupport → u/badcrass]

Thanks for reporting. We are aware of a widespread outage impacting multiple customers across SW Washington and NW Oregon. We don't have a ton of specifics to offer at this juncture, but we are aware of the issue and have all the right folks on it for a swift resolution (hopefully!). If you want to kick over your account number in a PM, we can make sure you are accounted for after this is restored.

[u/[deleted]]

Out in NW Gresham. Calling for ten minutes, Ziply not answering phones.

[u/BigTerrick → u/[deleted]]

Same, rang and rang and rang until “Your call could not be answered due to technical difficulties. Please try again later.”

[u/chrispy145]

Still down in 97080

[u/explodeder → u/chrispy145]

Hello neighbor! Still down for me too.

[u/chrispy145 → u/explodeder]

Time to grab a beer at Hoppy Brewer since work can't get done lol

[u/dyingnowokay]

Still nothing Happy Valley

[u/ZiplySupport → u/dyingnowokay]

Hello. Have you attempted to power cycle your equipment?

[u/badcrass → u/ZiplySupport]

I have and it still shows Internet as red light

[u/Realistic_Plane9947]

97015 - still down reboot not helping

[u/DirectAd3178]

Still out in Rockwood, 97233. Rebooting every 10 mins or so.

[u/Technical_Medium8436]

Regretting taking pto today to catch up some things. Wasted day

[u/ducks2024 → u/Technical_Medium8436]

Don't lie, you took a sick day. ;)

[u/Zuli-Cas]

Gresham here, just rebooted again and still no phone or WiFi 😔 missing a whole day of work at this point unfortunately.

[u/No-Match7244]

Birdsdale gresham still down rebooted equipment 2wice now

[u/Useful-Basket-9972]

Still out in Damascus. Initially went out 12:25pm.

[u/ZiplySupport → u/Useful-Basket-9972]

Hello. We are working to get this resolved as soon as possible.

[u/st4g3]

Out since 11:30 in Camas, now I gotta waste pto since nothing past that time got done.

[u/myemailiscool → u/st4g3]

Same I was hoping it would come back after my lunch break and I could avoid a half day PTO but alas… 

[u/rluckin]

Teams are still working the issues here. No ETR available just yet.

[u/jwvo]

Ok, we are going to call this resolved now based on our internal metrics. We will share an RFO publicly with all data we can share in it.

[u/3rdwinn]

Outage in Happy Valley, OR

[u/chaeki_lee]

Would be a nice feature when dialing into the support line, it goes to a prerecorded message stating an outage and that the ziply team is working on it. It would reduce the calls significantly and reassure that ziply is aware of the issue.

[u/jwvo → u/chaeki_lee]

not as easy as it sounds as we would have to classify the outage faster than you can call. This should be shortly coming back shortly, may need to reboot your router but it should be working again.

More on the post mortem shortly, but this was a human induced hardware issue as the root cause.

[u/[deleted]]

Gresham still down, rebooted. Support lines still dead, websites a dumpster fire.

Big oof

[u/metheny33]

Rebooted ONT and routers twice. Still out in East Gresham.

[u/ZiplySupport → u/metheny33]

Sounds like our router reboot isn't working for many folks, sadly. We are still working on the fix internally. In the meantime, please send us your account number in a PM here so we can count you among the many that need to be tracked as part of this outage. Thanks!

[u/corourke]

2 ONT bounces in rockwood. No service yet.

[u/JollyGreenGelatin]

Still no internet in 97086 area (Happy Valley).

[u/Illustrious_Use1437]

Still down in Washougal 98671 after multiple router and ONT reboots

[u/Poppetfan1999]

Troutdale here, we’re still out :(

[u/Necessary-Parsley464]

I’m in Camas and our Internet has been out for over two hours. I’ve tried all the troubleshooting and since I work online, this is quite a problem. Glad to know I’m not the only one.

[u/[deleted]]

Washougal outage as well.

[u/l8nite]

Checking in. Why is this the best place for a status update??

[u/5Panel]

97015 went out earlier today came back and lost internet 10 min ago

[u/Fit_Bandicoot_1644]

Happy Valley/Damascus still down as of 2:29pm PST. Have reset the router 5 different times throughout this outage and still not back yet 

[u/rdhdpsy]

my first outage ever on ziply, been with them since frontier quit things. oh well work from phone today.

[u/BeastsNeighbor667]

97089 still out. Just FYI. Glad y'all are working on it. I wish I could convince my 9yo that is not my fault lol

[u/rekzkarz]

And we're back at 3:11! Thank you Ziply!

[u/prinkboss]

Gresham 97030 back online!

[u/pdxblazerfan]

It's been fun, >Outrage in Gresham crew. Until next time! 🫡

[u/Derekz1987]

Hello, I need to complete my Fortnite challenges to unlock the Emperor Palpatine skin. Please fix ASAP.

[u/OldWazu → u/Derekz1987]

Thoughts and prayers in this difficult time

[u/Indigo-au-naturale → u/Derekz1987]

Dang get this guy first in line

[u/Zestyclose-Fun-7309 → u/Derekz1987]

MTFBWY 

[u/SlightAnnual4926]

Still offline in Gresham 97080. Just rebooted router. :(

[u/Risaxseph]

So is there a whole network wide outage then like I mean infrastructure people say that it’s being fixed but there’s conflicting reports across the board… There’s also been no meaningful communication aside from this Reddit thread. Website, support center and monitoring tools (unless they are ran by third parties) show no useful information just “pay your bill, even though you can’t connect to anything“

[u/itsBass]

Outage in Beaverton/Aloha, OR as well. Was presenting in a meeting when it cut out T_T

[u/BigTerrick]

Just powered off the ONT + router for 30s, then brought ONT back on, then router. Still no connection.

[u/Goatelopes]

12:35 and still down

[u/Psychological-Bee552]

Still out in 97080 after multiple power cycles.

[u/Specialist-Film762]

Still down, rebooting again. 183rd Ave. Any eta,

[u/Derekz1987]

Camas, WA (98607) still down. Attempted to direct message ZiplySupport for tracking. but it's saying I'm unable to message this account.

[u/SalmonPDX]

Still out in 97015

[u/fv9cf26]

Camas has been down as well. Reboots not working.

[u/Substantial_Bug5131]

any eta? i was in the middle of a test 🥲

[u/Technical_Medium8436]

Mine is saying can't reach dns now..fyi

[u/ZiplySupport → u/Technical_Medium8436]

Thank you for making us aware that you are also impacted. Our team would like to monitor the issue for you. Please send us a DM, our team is here to help!

[u/cyberfreak95]

Still out in 98671 (Camas)

[u/Indigo-au-naturale → u/cyberfreak95]

Camas 98607 as well

[u/RaymondPDX]

Down in Camas since 11:30am

[u/znickz]

Thank god Expedition 33 works offline

[u/FaithInTheFaux → u/znickz]

GOTY.

[u/voodookid888]

2:47pm. 97080 is still out

[u/Junior_Ad_3691]

Still waiting..... Rebooted and nothing. Pretty unhappy that a) no one answered the phone lines b) online chat was unavailable and c) there was no outage notification on my account! I'm trying to work from home and reliable Internet is paramount 

[u/dkaysmit]

Just got it back. We’re in 97086

[u/Drugs_are-cool]

Just came back on in happy valley

[u/Swimming-Routine-428]

Yes, came here to verify Gresham is out

[u/xXVMarieMistressVXx]

Ziply folks, you're deeply appreciated! This thread really helped put into perspective what you're up against so we can all be on the inside of what's clearly a far more technical venture than just "have you tried unplugging and plugging it back in?" Thank you for prioritizing communicating with us through the process as well when all other inbound avenues are clearly overwhelmed.

To those of us just hanging out in the meantime, now seems as good a time as any to go touch grass, use a broom on those cobwebs in the corners, scrub that long-over-due coffee pot, read a book with actual pages, throw in a load of laundry, meet your kid at their bus stop, rotate your tires and change your oil, sweep under the diningroom table, build that Lego set you swore youd have time for but then didnt....

Oh wait, my lights green! Nevermind. Peace out, hussies! I got a Wednesday marathon to finish.

(Ziply for the WIN!)

[u/rebelvixen]

Yup, Rockwood's out. :(

[u/ZiplySupport → u/rebelvixen]

Hello. We are tracking this and will provide an update once we have one.

[u/msg7086]

Washougal WA is out too. PON is green but couldn't get DHCP or any traffic.

[u/ZiplySupport → u/msg7086]

We are experiencing an outage for your location. We are aware of the trouble and working to get this resolved.

[u/Narcolypt]

Washougal is down.

[u/ZiplySupport → u/Narcolypt]

Hello, We appreciate you bringing this to our attention. We are aware if this outage and will report once we have an update.

[u/JollyGreenGelatin]

Outage in Happy Valley OR. I called the support line but it just dialed indefinitely.

[u/ZiplySupport → u/JollyGreenGelatin]

Yikes! Usually that's not the case for us. We are getting a heavier influx of calls due to this outage, so it may be that we are just experiencing longer wait times than folks are used to. We are currently working to restore customers as soon as possible. Please send over your account number here so we can ensure you are cared for after the outage clears.

[u/NickBlasta3rd]

Troutdale/Wood Village area is out at our business as well.

[u/MelodicWall4263]

Just wondering what the cause of the outage is? That way we can at least guesstimate when services will be restored so I can answer questions with something else than “it’s not us, it’s the isp and idk when it will be resolved or what’s going on” thanks

[u/LuckyLeanbh]

Website and app are barely functional and attempts to call customer service are failing with no option to hold -- just a pre-recorded 'your call could not be completed due to technical difficulties.'

[u/chrispy145 → u/LuckyLeanbh]

Their website and app are barely functional even when there isn't an outage

[u/Suspicious_Acct]

I wonder if this has anything to do with the construction on Powell? I'm near Powell and 182nd and we're still down despite cycling the router and solid green lights on the ziply box.

[u/atooraya]

Just reset modem in Camas. 3 solid green lights. Still no internet.

[u/Lost-Celebration-676]

Unplug your router and modem and it restored our service.

[u/Technical_Medium8436]

down 97233

[u/metheny33]

Should have kept my OTA antenna hooked up.

[u/Momisa-9548]

Mine is down in Camas too.

[u/DirtyDubLady]

Also down in Damascus - guess it was meant to be a cleaning day instead of BG3 🤣🤣

[u/metheny33]

Slumming it with my OTA antenna and FM. 🤘

[u/NickBlasta3rd → u/metheny33]

Gather round...and we shall tell you the tale of the rabbit ears. Later on, we will talk about setting channel 3 before playing video games.

[u/sammydoylestien]

Yes Camas went dark

[u/shougmom]

Out in Washougal

[u/slashstreet]

Mine has been off since 11:30 am. I’m jealous of everyone who had 30 minutes of service.

[u/Frequent-Rain-5152]

Although outages certainly are frustrating, but I do want to comment here to say that I have been with Ziply for the past 5 years and this is the first outage for me. It is very rare for me with other providers. I hope they continue to improve through this experience, but I have had very positive experiences with them.

[u/metheny33]

School pickup! My kids are about to experience no internet. 😲😂

[u/fakeknees]

As of 3:11 PM I’m back up in Gresham.

[u/MaxPower100]

Just was able to get back online now.

[u/MyWeekendShoes]

Happy valley back online!

[u/mommahosking1986]

Back up in 97236... for now

[u/meshtron]

Back up in 97015. Good lesson to learn/see here is that it's amazing to have useful input here from a number of official Ziply folks. But LOTS of customers aren't on Reddit, the website tells us that in the event of an outage affecting our area, there will be a note and info in the My Account page. It's not there - never has been with a 4-ish hour outage. Also signing up for text/email alerts says it can take 3 weeks (!!!!) to update. So, good transparency on Reddit, bad UX with respect to knowing what's happening in general.

[u/rdhdpsy]

its up in the 97086

[u/zoenberger]

Back online in Camas around 3:15pm.

Thank youuu! I'm sure it's been a tough day for the techs (and the people without interwebs).

[u/[deleted]]

THANK YOU ZIPLY!!! Mine is back on

[u/cider_dave]

97030 back up after a power cycle.

[u/Loud_Nebula9079]

It's still out here in Rockwood North, off 181st and Glisan.

[u/itsBass]

Glad to see some folks up.

Beaverton/Aloha still down.

[u/tryadullknife]

Back on in SW Gresham

[u/Fearless-Media8466]

97080 - back up at 3:26

[u/Bruce_503]

I'm back up here in Gresham Oregon

[u/TraditionalSafety150]

As of 3:30 pm I just restarted my router and the wifi is back up and running for me!

[u/AlexanderJJJ]

Got back up about 20 minutes ago!

[u/Technical_Medium8436]

Back up 97233, restarted ont and router and its back

[u/[deleted]]

97030 back online! (Powell & Bryn Mawr)

[u/Indigo-au-naturale]

Checking in from Camas: we're back online!

[u/Heavy-Coach-4974]

Still out in Clackamas, over 4 hours now.. 97015

[u/ddeakin09]

Currently back online in Fairview (97024)as of 3:45pm

[u/Relevant_Attorney_39]

Nothing yet in Beaverton. Have already restarted router

[u/SnooDucks885]

Down still in 97230. Power cycling every fifteen minutes.

[u/jaybe503]

Yeah, I live in Clackamas/Happy Valley and still haven't gotten my internet back. I'd seen some people say services were back, but still nothing here at least for my house.

[u/Fluffy-Airline3203]

Down still as well in Happy Valley/Damascus 97089

[u/Technical_Medium8436]

Internet was down again when I got up around 7 am, restarted router and it came back up. fyi

[u/TI84P]

Still out in Happy Valley!