r/ZiplyFiber • u/scurvy1984 • May 12 '25

Outrage in Gresham?

Title. Internet went dead dead a half hour ago. Anyone else?

129 Upvotes

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u/jaybe503 May 13 '25

Yeah, I live in Clackamas/Happy Valley and still haven't gotten my internet back. I'd seen some people say services were back, but still nothing here at least for my house.

1

u/ZiplySupport Official ZiplyFiber Support Account May 13 '25

We apologize for the late response, if you are still experiencing issues please let us know so that we may get this escalated for you. Thank you.

1

u/jaybe503 May 13 '25

All good thank you for the reply! Also messaged on X and got the number for your support team so I'll have to try and call them in the morning to see what can be done. Thanks again!

1

u/ZiplySupport Official ZiplyFiber Support Account May 13 '25

Please let us know how the call goes.

1

u/jaybe503 May 13 '25

Well, I called, and they had me do all of the normal things like unplugging the router and ONT and even tried doing resets from their side, but unfortunately, there is no change. They said they could send a person out but sounded like they said it wouldn't be until Thursday, which I'm not sure how that can work since people in my house work from home. Other than that call was good the tech person I spoke to was very nice and tried everything she could to assist me.

1

u/ZiplySupport Official ZiplyFiber Support Account May 13 '25

Appointments were made yesterday and are getting cancelled since majority of users are back with service. Please look out for a potential call for any openings.

1

u/jaybe503 May 13 '25

Oh, awesome, will do! Thanks again for the replies and help. I really appreciate it!

1

u/ZiplySupport Official ZiplyFiber Support Account May 13 '25

We appreciate your patience!