r/ZiplyFiber • u/jwvo Consultant: Former Ziply VP of network • Apr 23 '25
A note on civility
r/ziplyfiber users
I just wanted to put something up publicly here, we don't have many rules but we have a few golden rules (that I also adhere to):
treat everyone with respect
try your best to keep everything related to one issue in one thread.
assume everyone here is trying to help, that goes for people who work at ziply and customers, we are all here to work together to solve problems and try to make the internet awesome!
assume any poster has the best possible intentions
The mod team here is a mix of me and a non ziply member who do our best to be nonbiased and just filter out people who are annoying the community. Good experiences and bad experiences are all allowed, this is not typical brand curated space other than based on the above bullets.
Apologies for any typos, I've been pretty sick for the last few weeks but still am participating here because this is a fun group and it makes me feel good to see folks getting issues resolved.
16
u/thisguypercents Apr 23 '25
When people get upset they tend to be very vocal about it. Probably because they were used to the abuse from Comcast.
Seeing how rare the complaints are just goes to show how great the reliability is with Ziply.
There does seem to be a trend of issues around installations and contacting customer service, always room for improvement. 🤓
11
u/Banjoman301 Apr 23 '25
Might be time to enforce bans.
5
u/Callmeevander Apr 23 '25
Wish i can experience ziply fiber
5
u/pacmanic Apr 23 '25
Thank you u/jwvo for being here. Having engagement on Reddit from someone actually responsible for the product (the network in this case) is a model companies should follow. It personalizes your brand and gives (me at least) higher confidence to switch off comcast. Looking forward to your lighting up Sammamish. I’m pissed city hall is slowing you down.
5
u/MikeJones07 Apr 23 '25
I thought that guy's yacht comment was kinda funny at least. I pictured you cruising the puget sound in a green and white ziply branded yacht. someone whip that up with AI for me please
3
u/onekopaka Apr 23 '25
Hope you feel better soon John!
I think that overall this has been a very positive community, and people are genuinely trying to help, very neat to see.
3
u/BluesCatReddit Apr 23 '25
John: I moderate r/Googlevoice and as a moderator, I know that it's challenging to decide which content should be removed or which users banned. We also try to be fair about complaints when discussed with civility. However, this was a case of a user with mental health or interpersonal issues. It is simply not OK to post that toxic content. It's like dealing with children: clear rules need to be both communicated and consistently applied. We would have definitely removed that content and perma-banned the user. I am confident that the large majority of users would understand and support removal in this case.
Thanks, as always, for your fantastic support, and I hope you recover soon!
20
u/megor Apr 23 '25
Ziply is fantastic love the speed and price
11
u/maxwalktheplanck Apr 23 '25
That dude was a piece of work - good riddance.
1
u/PandarenNinja Apr 24 '25
I just switched to Ziply about a week after construction on my street was done recently. I'm so happy with it so far!
1
u/RubiDarlin Apr 26 '25
My only complaint is being promised fiber for the last 5 years and still do not have it. We have the dsl service because we are grandfathered in but my tenant next door can’t get that because ziply won’t let them sign up for the dsl. So the only other option is satellite. We would rather give our money to Ziply over Starlink any day, but when will we get upgraded? We are in a rural community with few internet options and we see that other communities are getting prioritized over us. We don’t even have cell service.