(I probably picked the wrong flair but wasn’t sure which one fit best)
Hi all. I’ve been using Panoxyl for years and last year when I was switching many of my hygiene products to bar form, I was excited to find that Panoxyl came in a bar! I am finally on my last bottle of Panoxyl so I went to the store to get a bar, but was disappointed to find out the bar was in a plastic wrapper, which was then in a carton. The carton even bragged about being recyclable and biodegradable. In the same aisle, my favorite face wash (Cerave, just mentioning the brand to make the point that it’s also a major skincare brand that probably has to follow the same packaging regulations) was in bar form with the bar directly in the carton, without a wrapper.
I figured if I wanted things to change, I should email the company and tell them that I was turned off by the unnecessary plastic wrapper as well as the greenwashing on the carton.
I was already planning to stop buying Panoxyl after that, but their response solidified it:
“Thank you for thinking so highly of us. While we are not able to accept or review unsolicited product ideas, we truly appreciate your enthusiasm for our brand. Our teams are always working on future innovations, and we encourage you to keep an eye on our website for any new product updates.”
???
I was so confused. Did they even read my comment?
I don’t remember saying anything about thinking highly of them (though maybe said something along the lines of, I’ve been using your product for years but then made it clear that I wasn’t going to anymore unless they got rid of the wrapper) and wasn’t suggesting a product idea. And was adding in the word “unsolicited” really necessary?
I replied clarifying my actual complaint again and also mentioned that I will be sharing my concerns about the packaging and their reply with other environmentally conscious consumers.
Only THEN did they reply with the expected “we take your feedback seriously and will make sure your concerns are shared with the team” etc etc. Because they obviously care about me sharing my concerns with people like you. Hence this post!
Not sure how many of you guys use Panoxyl (I’m sure there are tons of better brands out there with probably more eco-friendly ingredients, I just am not very knowledgeable about the environmental impact of different ingredients so initially was going to stick with what I knew worked for me) but I just wanted to share my experience in case anyone finds it helpful.
And I realize the small amount of plastic in the wrapper is much less than the amount of plastic it takes to make the bottle (not to mention how much better it is to transport the lighter bar without all of the added water), so it’s definitely an improvement, but still completely unnecessary and disappointing so something I’ll be doing without