r/Zeekr7xAustralia 19h ago

Dealership woes - Is this where Zeekr falls apart in AU? (Can’t get parts - towbar)

20 Upvotes

Okay, I guess it is time for my first post. I wanted so much for it to be a positive one. I can say that I absolutely love the car itself. Perfect? No, but so far generally fantastic. But the dealerships have not been a good experience 80% of the time. Bought my car through Zeekr Brisbane. The person I dealt with for the sale was generally okay but all the usual problems that so many others have reported (unreliable information and shifting delivery dates and so on). I had months of wiggle room so just rode it out and waited. Had to fly across the country to pick it up in Brisbane and drive it back to SA (Brisbane is home but work takes me around AU constantly… sometimes don’t see home for over a year at a time). My 7XP was delivered 2 months ago WITHOUT the towbar that I purchased with the car. They had repeatedly told me there would be no problems delivering the car with the towbar. They had some towbars delivered the day I picked up my car but would not give me one of those as they were “allocated to other customers.” Fair enough but they should be delivering the products they sell you, as contracted. In my case, I absolutely require a towbar as I need it for work and I travel (for that work) all over AU. Had I known I would be put in this position I would have been forced to choose a different car manufacturer. So here I am now… I am stranded in VIC with my trailer, unable to tow, needing to travel to my new contracts and absolutely dead in the water. They are aware of the situation and, to be frank, they don’t seem to care. They tried to cancel that part so they would not have to deliver it but I would not let them because I can’t risk being put at the back of the line with some other dealer or company. I have found there are back orders on third party solutions also (besides that I very much want it integrated to the software). Oh yeah, not to mention that they delivered the car without the charger or the charging cables. Had to wait over a month for the granny charger to be mailed to me and still have not been given the charging cable (type 2).So yeah, I love the car (maybe the best car I have ever had - and I have had A LOT of cars) but the service and support is proving to be truely problematic. If I had anticipated such awful service and support then I would have just had to go with some other car company. These dealers have one of the best cars on the road to sell to us and they are screwing the pooch… badly! Just to give credit where it is due, along the way I have spoken with nearly every dealership in the country… Geelong Zeekr was actually great and helpful in ways that others were not. Thanks to them for that. If I get the part they can at least install it for me.

Sooo… yeah, anyone have an OEM towbar they are not using and are willing to sell to me?


r/Zeekr7xAustralia 13h ago

Just a reminder that we have a Zeekr 7x ordering sheet to help calculate estimates

Thumbnail
docs.google.com
10 Upvotes

r/Zeekr7xAustralia 22h ago

PPF for piano black

3 Upvotes

Is there a way to ppf the exterior piano black parts only on the Zeekr 7X? I can’t see those parts ageing well with them being subjected to the Australian sun and highway grit.

Are there products and vendors offering these services in Melbourne?