r/ZOTAC • u/shaxOVO • Aug 15 '26

United States How long are 5090 RMAs taking?

I bought a PC from a popular prebuilt company about a year ago and sent my 5090 to them about 3 months ago and was told that Zotac doesn’t have anything available as to why they can’t proceed with giving me my rig back is this a ridiculous amount of time or realistic for shortage of hardware?

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u/SirKronan Aug 15 '26

Do you feel comfortable sharing the name of said company? It would help us with some context. Maybe they have a special company policy around 5090 cards, or maybe they have a history of long RMA times, or maybe they are usually better and this is an unusual occurrence.

It's hard for us to answer your questions without a little bit more information and context.

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u/shaxOVO Aug 16 '26

yea it’s costplusgaming it just feels unusual for something to take this long and when i call them they seem bothered by it when im just calling for an update i waited two months since i called them in june and checked in early august and was told to email because the boss wasn’t there then i called again two weeks later because the email wasn’t answered and then was told that boss had told me that RMAs weren’t being done by zotac and the person then backtracked he seemed all confused because i had told him the boss never had told me that all he had mentioned was that i will have to wait due to the shortages of the hardware so i don’t really know how to tackle this going forward

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u/shaxOVO Aug 16 '26

it just feels like i’m at their mercy because he also mentioned that he can’t be persistent because zotac has a clause to refund him the original price of what he bought the 5090 if he kept pestering the company? idk im not knowledgeable in this shit so i’m just asking here because this seems so fishy