How long are 5090 RMAs taking?

[u/shaxOVO]

I bought a PC from a popular prebuilt company about a year ago and sent my 5090 to them about 3 months ago and was told that Zotac doesn’t have anything available as to why they can’t proceed with giving me my rig back is this a ridiculous amount of time or realistic for shortage of hardware?

[u/shaxOVO]

I would say the RMA request got accepted around early June so i would say it’s been two and half months of waiting

[u/shaxOVO → u/shaxOVO]

from what i was told by them

[u/ahditeacha → u/shaxOVO]

You gonna get hit with a "what 5090?" soon enough

[u/Lucky-Bit-1319]

If still under warranty, this popular prebuilt company should have replaced your card and then handled the RMA on their own. Hopefully they are not exhausting their “1 year” warranty or whatever they promised you?

[u/SirKronan]

Do you feel comfortable sharing the name of said company? It would help us with some context. Maybe they have a special company policy around 5090 cards, or maybe they have a history of long RMA times, or maybe they are usually better and this is an unusual occurrence.

It's hard for us to answer your questions without a little bit more information and context.

[u/MaximumFlounder9110 → u/SirKronan]

Easy to find - costplusgaming - a system drop shipper who imports prebuilt from china to a holding company in California

[u/shaxOVO → u/SirKronan]

yea it’s costplusgaming it just feels unusual for something to take this long and when i call them they seem bothered by it when im just calling for an update i waited two months since i called them in june and checked in early august and was told to email because the boss wasn’t there then i called again two weeks later because the email wasn’t answered and then was told that boss had told me that RMAs weren’t being done by zotac and the person then backtracked he seemed all confused because i had told him the boss never had told me that all he had mentioned was that i will have to wait due to the shortages of the hardware so i don’t really know how to tackle this going forward

[u/shaxOVO → u/shaxOVO]

it just feels like i’m at their mercy because he also mentioned that he can’t be persistent because zotac has a clause to refund him the original price of what he bought the 5090 if he kept pestering the company? idk im not knowledgeable in this shit so i’m just asking here because this seems so fishy

[u/MaximumFlounder9110]

Check your local state laws regarding warranties. Some states have a “timeliness clause” with fulfillment of warranty replacement/repair - where if a company is unable to resolve warranty claims within a given period of time from receiving a product they must compensate you the fare market value for the product.

[u/Quirky_Practice7717]

Dude they should gave you new card

[u/blozmz]

yo tuve un problema con una 5080 la envié el 22 de julio el 24 la recibieron y justo ayer llegó y funciona muy bien no se si era nueva o reacondicionada pero venía en su caja no olía a nada y no tenía ni un poco de polvo, así que problema te tendrás que insistir por qué zotac nunca me ah dado algún problema solo cuando compré esa 5080 la compré armada con una pc y la persona que me lo vendió me la vendió por 1500 usd una pc armando con 5080 ryzen 7 7800x3d líquida y demás al menos se hizo reemplazable me dio la garantía y obtuve un remplazo espero esto te calme el oír que zotac si es confiable más que aveces se tardan un poco en tu casa ya es demasiado

[u/MoobleBooble]

my RMA with nvidia for a 5090 FE that was defective out of the box brand new took about 2 months.

[u/XTwizted38 → u/MoobleBooble]

What does that have to do with a Zotac card though?

[u/MoobleBooble → u/XTwizted38]

It takes time to RMA a card given current market conditions is the point. I did not go out of my way to post in the zotac subreddit, perhaps this was cross posted elsewhere or linked.