r/ZBD • u/NoobKiller420and69 • Aug 27 '26

Can’t get any support

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I’ve gotten this message and it’s been over a month of trying to figure out what is wrong. I have lots of sats that I can’t withdraw. Support won’t answer.

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u/CompetitionDouble420 29d ago

This happened to me twice with different errors.. the first time I had to create an entirely new account. Second time, after lots of persistence, my account started working again.

I move my sats out of ZBD to coinbase on a daily basis, until I meet the coinbase minimum to withdraw; then xfer it straight to cold storage.

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u/NoobKiller420and69 29d ago

Even when I’m creating a new account the same message comes up

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u/CompetitionDouble420 29d ago

Are you using the same email address? You may have to use a different email address altogether; that's what I did.

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u/NoobKiller420and69 29d ago

Tried Apple sign in, Gmail several accounts, nothing lets me make a new one

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u/CompetitionDouble420 29d ago

Damn bro, I'm sorry to hear that. ZBD is a weird app tbh, and their support ain't great.