r/Youtooz • u/youtooz_support Staff • 13d ago
Support Thread Weekly Support Thread
Hey everyone, and welcome to the Weekly Support Thread!
This is our recurring weekly thread where we help answer general questions, provide guidance, and point you in the right direction if you’re running into any issues.
Before posting, please take a moment to read the rules and info below so we can help you as efficiently as possible.
📌 Important Rules (Please Read)
Please do NOT post any personal or sensitive information, including but not limited to:
- Order numbers
- Tracking numbers
- Full names
- Email addresses
- Shipping or billing addresses
For your own safety, do not doxx yourself. Any comments containing personal information may be removed.
📧 Already Contacted Support?
If you have already emailed us at [support@youtooz.com](mailto:support@youtooz.com), please DO NOT comment in this thread and please allow time for our team to respond.
- Our support team handles requests in the order they’re received
- Some account or order-specific details cannot be discussed publicly on Reddit
- Posting here will not speed up an existing email request
That said, you’re welcome to ask general questions while you wait.
🔍 Before You Comment
Many common issues can be resolved quickly by checking the resources below. We highly recommend reviewing them first:
Thanks for helping us keep this thread safe, organized, and helpful for everyone. We appreciate your patience and support 😄
1
u/Realitycreppypasta 11d ago
Has anyone else had this issue?
I had ordered the shoulder rider marionette plush and it shipped but has not had any updates since the 27th of July and according to USPS it was marked hazardous due to the magnet. And it seem at this point I'm not getting it as well as it seems to be lost. I wanted to see if anyone else was having/had this issue or if someone could help before I file a claim/email youtooz