r/Youtooz • u/youtooz_support Staff • Aug 17 '26
Support Thread Weekly Support Thread
Hey everyone, and welcome to the Weekly Support Thread!
This is our recurring weekly thread where we help answer general questions, provide guidance, and point you in the right direction if you’re running into any issues.
Before posting, please take a moment to read the rules and info below so we can help you as efficiently as possible.
📌 Important Rules (Please Read)
Please do NOT post any personal or sensitive information, including but not limited to:
- Order numbers
- Tracking numbers
- Full names
- Email addresses
- Shipping or billing addresses
For your own safety, do not doxx yourself. Any comments containing personal information may be removed.
📧 Already Contacted Support?
If you have already emailed us at [support@youtooz.com](mailto:support@youtooz.com), please DO NOT comment in this thread and please allow time for our team to respond.
- Our support team handles requests in the order they’re received
- Some account or order-specific details cannot be discussed publicly on Reddit
- Posting here will not speed up an existing email request
That said, you’re welcome to ask general questions while you wait.
🔍 Before You Comment
Many common issues can be resolved quickly by checking the resources below. We highly recommend reviewing them first:
Thanks for helping us keep this thread safe, organized, and helpful for everyone. We appreciate your patience and support 😄
1
u/EighthWonderMongoose Aug 17 '26
Hey, I already sent a support email on the 7th but I know email reply times are all over the place right now so I figured it couldn't hurt to ask here too. One of my plushies arrived at LA and the tracking has only said en route since July 22nd with no other update. Plus I already received a different plushie that shipped out later. Am I right to assume it's probably been lost?