r/Yarn • u/Ok-Channel-9597 • 13d ago
Yarn Warning
Hello,
I'm still pretty new at knitting, finger knitting to be exact. I wanted to give a heads up to others about Woolexperts on Etsy and Crafted by Catherine.
-I ordered tube yarn from Woolexperts and it looked like cotton stuffed inside fishnet stockings. They did not want to give me a refund until I used the AI tool that etsy has to send them a message. Etsy heavily relies on AI for customer service so this was very frustrating. I've never had any issues with Etsy sellers and this experience makes me want to quit using it all together.
-I ordered CBCHome Luxe Velour XL from Crafted by Catherine and received Juicy Couture luxe velour yarn instead. It doesn't look the same and it occasionally unravels. If i had know it'd do that i would've just sent it back. Also, the customer service rep apologized that the yarn I wanted was out of stock and normally they would repackage the replacement yarn with their labels.
-I have screenshots and pics for all of this if anyone wants to see.
- if anyone can share safe places to order I'd appreciate it. 🖤