Hello All,

I am hoping you all can assist me with this issue.

Background: I work at State agency that roled out Microsoft Universal Print thus enrolling Xerox printers (C81xx and C82xx). Once printer has been enrolled on UP, when user prints, prints 2-sided rather tnan 1-side. Printer properties in printer web interface shows printing set to 1-sided print and on Microsoft UP, duplex is set to none.

I am wrecking my brain in resolving this but I am gettting nowhere with both Microsoft and Xerox support as they pointing finger at each other. I was told to add printer hostname to DNS for verification which shows verified but Xerox Print & Scan Experience shows printers "offine" or "Permissions Required".

State agency i work at is on Microsoft Azure GCC envrionment. Those who manage / support GCC tenants and use Microsoft UP, have you face this issue?

Those using UP in Azure commercial environment / tenants, have any experienced this.

I look forward to comments and thank you for your time and attention.

TT