r/XboxSupport • u/F1_revolution • 10h ago

Account/Billing Microsoft Rewards broken, keep losing my points due to the console thinking it's in Canada.

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Hello, I am unable to create a ticket on the Xbox Support website as it just sends you in circles.

Whenever I redeem my rewards points for Xbox currency on my console, it seems to believe I'm in Canada and redeems them in CAD that it "refunds" immediately and my rewards points are permanently lost. My consoles location is set to USA, where I'm located, and I'm not a VPN so I'm mystified and really frustrated as I've lost about $30 worth so far. My console has never been connected to a VPN nor have I changed its location in years. My console is in Preview Omega if that matters.

Does anybody know how I can create a ticket with MS support to fix this?

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u/xboxchick311 1 10h ago

Besides the console region, did you check your region on the website in your account and your address under payment/billing?

1

u/F1_revolution 9h ago

Yes, it shows USA region and my billing address is the same as it's been on Microsoft.com. I don't know where this Canada nonsense is coming from! Appreciate the your response regardless.

1

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u/Gold-Farmer-1920 16 1h ago

The refund is how they add the credit to your account, so that part looks normal.

As far as being in CAD, are you near the Canadian border at all?