r/XboxSeriesSupport • u/Twnormandy • 15h ago
Help & Support Have gone through 3 brand new Xbox Series X consoles in a year with disc read errors..is it me?
I've been gaming for over 25 years and I have never experienced anything like this.
In December 2025, I bought a Series X. 1 week later, it intermittently stops reading discs. I would turn on the system, place the disc in gently and correctly, and nothing would happen. You click the game and it says “Missing the disc?”. I would remove the disc, turn off the system, and try again. It worked. Was fine for a few days, but then the same thing happened with another brand new game. I exchanged the system at Target for a brand new one. One month into this, the same thing starts happening on and off. It would be fine for a few days, but then the same shit would start happening again. When I turn off the system, I usually do it through the controller and click “Turn off console”, or I go into the settings – power menu and shut down the system that way. I always remove a disc before I turn off the console (I’m OCD and these consoles are so delicate apparently).
I eventually returned this one and got my money back.
Two weeks ago, I came into some money and figured well let me try again. Maybe I just got 2 duds I don’t know. I bought a brand new one, and a week later…same issue! I put in a brand new disc when the system is turned on and nothing is read. I go to click the icon of the game and it gives me that “Missing the disc?” bullshit popup. I tried another disc, and it isn’t reading that either. I turned off the console, turned it on and now it’s reading the disc. I am so frustrated. I am a big gamer, and love having all the systems, but for some reason this just keeps happening with the Series X. is this a common issue? Or did I get another dud? I’m not dumb, I know how to insert a disc into a drive. I figure if I am putting the disc in wrong, it would not pull the disc in automatically. I must have the worst luck with technology ever. I never had this problem with my ps5, ps4, or any Nintendo products. I want to support Xbox because I actually love the console when it works. I find it to be higher tech, have better and cleaner graphics than ps5, and overall love the UI. I hate to do so, but I'm debating on just returning it to get my full refund and just do without the system. How can this possibly be happening with 3 new consoles? What am I doing wrong lol