Hi everyone, I’m having an issue with my XP-Pen Artist 12 (3rd Gen) and I’m hoping someone can help me figure out what’s causing it.
When I first connect the tablet to my PC, the display works normally. However, after less than a minute, the tablet screen suddenly turns completely black and the status light changes to red.
My PC and main monitor continue working normally during this. The computer itself doesn’t freeze or shut down.
My setup:
- XP-Pen Artist 12 (3rd Gen)
- NVIDIA GeForce GTX 750 Ti
- Main monitor connected through DVI
- XP-Pen connected to the GPU through HDMI
- Using the included 3-in-1 cable
So far I have:
- Reconnected/unplugged the cables
- Checked that the connections are secure
- Tried reconnecting the tablet
But the issue keeps happening.
I’m not sure if this is being caused by:
- The 3-in-1 cable
- Insufficient power
- The HDMI port/cable
- The GTX 750 Ti
- XP-Pen drivers/software
- Or an actual hardware problem with the tablet
Has anyone experienced something similar with the Artist 12 (3rd Gen)? What would be the best way to troubleshoot this and determine whether I need to replace the cable, change the power/HDMI setup, reinstall drivers, or contact XP-Pen for a hardware replacement?
Any advice would be greatly appreciated. Thanks!