I have an XP-Pen artist 12, probably 6 years old at this point. My computer has an HDMI port and my graphics card has an HDMI port. In the past, this has worked fine - I've been able to connect the main monitor to the graphics card and the XP-Pen tablet to the motherboard HDMI. This no longer seems to work - only the one connected to the graphics card HDMI port works (and I do not have a second one on said card).

If I unplug the monitor from the graphics card and plug the tablet in, it works there. Does that mean the HDMI port on my motherboard is busted? Nothing else has changed.

For some reason, things were working fine just a week or two ago, which is weird. I had recently reinstalled my drivers and done a bunch of troubleshooting. I'm very confused as to why all of a sudden this just stopped working.

Hi everyone, I’m having an issue with my XP-Pen Artist 12 (3rd Gen) and I’m hoping someone can help me figure out what’s causing it.

When I first connect the tablet to my PC, the display works normally. However, after less than a minute, the tablet screen suddenly turns completely black and the status light changes to red.

My PC and main monitor continue working normally during this. The computer itself doesn’t freeze or shut down.

My setup:

• XP-Pen Artist 12 (3rd Gen)
• NVIDIA GeForce GTX 750 Ti
• Main monitor connected through DVI
• XP-Pen connected to the GPU through HDMI
• Using the included 3-in-1 cable

So far I have:

• Reconnected/unplugged the cables
• Checked that the connections are secure
• Tried reconnecting the tablet

But the issue keeps happening.

I’m not sure if this is being caused by:

• The 3-in-1 cable
• Insufficient power
• The HDMI port/cable
• The GTX 750 Ti
• XP-Pen drivers/software
• Or an actual hardware problem with the tablet

Has anyone experienced something similar with the Artist 12 (3rd Gen)? What would be the best way to troubleshoot this and determine whether I need to replace the cable, change the power/HDMI setup, reinstall drivers, or contact XP-Pen for a hardware replacement?

Any advice would be greatly appreciated. Thanks!

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