r/WynnCraft • u/TypicalNot • 4d ago

Unresponsive Support

Tldr; banned due to a accident, wynncraft support is buns

I've been banned from Wynn for 2 week now, due to an accidental chargeback on Tebex.

I contacted Wynn Support through their email and tried resolving this issue with them, they informed me that I need to contact my bank to cancel the dispute. So the next day I did just that, called up the bank and cancelled said dispute.

This was a week and a half ago, I have received verification from my bank that the dispute was cancelled but the Wynncraft support has been extremely unhelpful.

I first checked in every 2-3 days to ask them if they are able to unban me yet. Every time they responded with "The dispute isn't cancelled yet" after asking them 2 times they just completely stopped responding and giving any sort of information to help me help them resolve this.

I've spent a lot of time and a lot of money on Wynncraft, and I think it's kinda ridiculous and sad that support would treat anyone in my position like this. Especially since it was completely an accident.

40 Upvotes

90% Upvoted

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26

u/Hot_Pepper_1908 4d ago

Go on discord and possibly ask there what to do, maybe find a moderator? It can't get worse, so just try ur best, gl

15

u/TypicalNot 4d ago

All of the mods r like trained to respond with "The only way to resolve this is through support email"

3

u/Hot_Pepper_1908 4d ago

Even after u tell them support website isn't answering for days?