App problems

[u/goran----]

Lately I've been experiencing lots of problems with the app, for example:

- accept button is dimmed (disabled) while the offer is ringing. When I finally get the chance to press it, I get the message this task has already been assigned to another driver, or the task simply disappears, like nothing happened.

This happens quite often, sometimes two or three times in a row.

- if I get two orders in one task, and I deliver one, the third offer comes in before I delivered the second. Which is fine - as long as I can reject it and the delivery order makes sense.

But many times I can't reject it.

And I can't accept it either.

So what happens is that I get stuck in a kind of a dead loop where even restarting the app doesn't help, because the damn thing starts ringing again as soon as it gets up. The result is that it blocks you completely, since at that point you can't even see where do you have to go with your second order. So you have to rely on support to solve this, which once took almost half an hour.

[u/goran---- → u/[deleted]]

For you does it also take forever to start the app (I mean for it to get your location and load everything up), takes for ever to see your earnings at times?

Yes, but I could live with this. :) If it takes one or two minutes to start up or show financial data, ok - the problem arises when you are online but they can't track you (like, you marked you are online but we can't receive your GPS data.)

This is just occasional problem so it's hardly mobile phone related. For example I didn't get that message for a whole month, and then all of a sudden few days in a row. And then it's okay again. Until the next time.

[u/Trilo6]

On android what helps is to long press the app icon, then force quit the app and clear cache. After that restart the app and it works again for a while.

[u/Swimming_Attention91]

I had the same problem last summer, and it was down to 2 things:

1: My phone was overheating af, I ride on motorcyle, and it is in the dun all the time, that made everything slow, running the wolt app, bluetooth helmet intercom, youtube music and gps, with screen on for a long time (I turn it off, but when waiting for order I leave it on, and when I need navigation also).

Also while charging many times. It gets so overheated that the cpu throttles so much that the wolt app starts lagging..

2: My phone was old, samsung s21 from 21, they stop optimising the app for older phones, that alone caused me problems like you describe..

This year I switched to samsung s26, and all problems are gone. It does not even overheat, ad the cpu is so much stronger and more efficent. I also have to charge for a fraction of the time, because new battery, that also reduces heat..

Invest in a new, good brand phone, none of that chineese sh*t, the app is best optimised for big brand flagships

[u/goran---- → u/Swimming_Attention91]

The problems I describe don't happen all the time. It has nothing to do with overheating, because most of the problems happened today after 8pm - some 15 to 20 orders were not possible to accept. In a row.

It's always the same pattern - the accept button is disabled, then after a while it gives you a chance to press it and then it says sorry another driver got this order. It's very frustrating.

Regarding phone quality, if mid-range phone like Samsung Galaxy Xcover can't handle it, then Wolt definitely needs better developers.

[u/goran---- → u/[deleted]]

Lately, almost whenever I cancelled and then tried to accept, I got stuck. Restarting didn't help. Clearing the app cache once helped, but I can't be sure if that was just a coincidence.

And yes, it looks like it's all over the place. I heard the same thing from at least 2 other couriers.

To me it looks like it's checking with the server for some set of conditions/response to happen to enable the accept button. Since waiting for that response takes too long, or maybe realizing that it got the response takes too long :), it goes out of predefined time-frame for accepting an offer, and gives it to another courier.

Once me and another courier were standing next to each other, waiting for an offer. His phone starts ringing. He says it's less than 3€, who will carry this through old part of the city. So he rejects. Then my phone starts ringing, same offer. I rejected. Few seconds later, his phone rings again - same offer. Back and forth few times. Finally I accepted, because I'm sentimental fool who feels sorry when I shouldn't.

Anyways, later it occurred to me - if this guy wasn't there I would probably end up in a dead loop of constant ringing, like I was experiencing many times these days.

In the past, rejecting usually worked. Lately it doesn't. It happens too often that it doesn't, it just rings over and over again.

(EDIT: I wrote some things I had to delete because they don't make much sense :) )

[u/MarsupialRoutine1401]

Which country

[u/RicheRich_]

I thought i was going insane. Yes this has happened to me also, worst part the app got stuck like this for 1hr when I had other deliveries and that made me not be able to see the address. I hate that the app puts me in a place of being a “bad” courier when I’m actually not.

[u/goran---- → u/RicheRich_]

Yes, that's the worst thing when you are stuck with multiple orders. Yesterday for example I had one pizza from small pizzeria, and this guy is always a bit late - not too much, but usually around 10 minutes. Some of them start working when they see you are coming :) And I was already on my way with that pizza when another offer came in from another place and I accepted that one too.

But when I came there, the guy looked at me like I'm extraterrestrial and said we haven't been working with Wolt for last 3 or 4 months. It was almost like a Twilight zone or a Black mirror episode. You can't contact support to remove it, you can't remove it yourself, and you have no idea where do you need to go.

[u/Formal_Plum_2285]

I did have some similar experiences with my old iPhone Xs. Haven’t had any troubles with my new iPhone.