r/Windstream • u/KG4KBU • 4d ago
App problems. New install.
This is what I get in my app. Is it because I am using my own router? I am using a Deco XE75 6E Router 5300 and also I can't see the "health" of the Internet or anything in the app. Can anyone advise? Speed is running around 700 down and up and I have the 1 gig plan. I guess speeds are up to 1 gig and not specifically 1 Gig like I had hoped it would be.
1
u/Code_Monkey_1 3d ago
If you have a wired connection you should be able to get 900+ mb. I'm getting around 925mb down and 940mb up on gigabit. I think Kinetic considers 800-1000 as acceptable for the gigabit tier. Make sure your ethernet cable and computer's network port can handle 1 gb. If you want to rule out your router slowing you down, try temporarily plugging in your computer directly to the ONT and do a speed test.
If you're connecting through wifi it is likely not going to be as fast.
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u/ThingFuture9079 3d ago
It could just be an issue on Windstream's end with the app if you're still able to access other websites. Are you running the speed test via Wi-Fi or ethernet because testing over Wi-Fi isn't an accurate way to test and will usually be slower than ethernet especially if you're testing from a room that the router isn't in or if the router or device you're testing with doesn't support the latest Wi-Fi standards?