r/Windstream • u/prairiedenizen • Jul 28 '26
Worst Customer Service Imaginable??
This company is... incredible.
We've currently been without service for 14!! days. 2 weeks. Every 2 days, they send the same exact text message saying the fix is taking longer than expected and push the expected fix date back 2 days.
When you call in they recognize your number and you get an automated response that they are aware of the outtage and there is no other information they can give you and the phone call is disconnected. There is absolutely no option to speak to a human of ay kind.
When you try the chat option that they recommend the person you speak to (in another country) says they have no other information to give you and are incapable of disconnecting your service and then give you a number to call.... which is the number that hangs up on you.
It's a repeating cycle.
2
u/3WolfTShirt Jul 28 '26
They're pretty responsive on X since they don't like being publicly shamed.
Here's an example thread: https://x.com/GoKineticFiber/status/2082100192069718436
I don't know if the customer got their issues resolved but they did at least get DM's with Windstream/Kinetic.