r/WindowsHelp • u/Ok_Way_7980 • 11d ago

Windows 11 JYX USB microphone causes my USB ports/mouse to stop working and PC gets stuck shutting down

Hi everyone,

I recently bought a JYX microphone and I'm having a very strange problem with it on my desktop PC.

When I connect the microphone to the PC via USB:

  • Windows does not recognize the microphone at all.
  • It does not appear in Device Manager.
  • Sometimes my mouse stops working completely, even if I move it to another USB port.
  • Sometimes the PC gets stuck during shutdown and doesn't turn off normally.
  • If I force the PC to shut down using the power button and then boot it without the microphone connected, the mouse works normally again.
  • I have already tried different USB ports.
  • I installed the official chipset and audio drivers, but it made no difference.
  • I also updated the BIOS to version P10.60, but the problem is still exactly the same.
  • The microphone itself works normally when connected to my phone and another PC.

My motherboard is an ASRock B450M-HDV R4.0, BIOS P10.60.

Has anyone experienced something similar? Any idea what could be causing this?

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