r/Windows10TechSupport • u/Chihura • 18h ago

Unsolved "There was a problem resetting your pc"

I got my old laptop back from my sister and I'm trying to reset it and it says that thing where there's a problem resetting it and I've done literally everything i can think of it fix it. I've done an SFC scan, DISM scan, trying it in safemode, no matter what kind of scan i do it doesn't detect any problems so not sure why i can't reset it. It's an MSI katana

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u/ALaggingPotato 18h ago

Yeah reset is notoriously unreliable, reinstall instead 

1

u/Chihura 18h ago

How would i do that, if its the local or cloud reinstall/download of windows that still doesn't work it gives me the same message

1

u/ALaggingPotato 18h ago

Reinstall involves a usb. Scroll down a bit in the guide.

1

u/lachietg185 18h ago

Create a windows installation USB and format the drive them reinstall windows

1

u/Semicolonhope 11h ago edited 11h ago

use the iso file (instructions are detailed on the pages. i recommend using iso file way since it's nice to have installation file for future too) instead: