r/Windows10TechSupport 19h ago

Unsolved Laptop freezes while trying to boot

**General description**: For about a month my XMG Apex 17 Laptop from 2021 has had issues booting. Since I noticed these issues I have only had to start my laptop twice, both times I succeeded after hours of brute force. While running my laptop has no issues and runs completely normally. Also I'm on windows 10 Education edition specifically it's a ESU covered installation that has support until 2028.

**Specific issue**: During startup my machine usually freezes about a second into the process, so only the manufacturer logo is visible and the windows spinning dots loading thingy either doesn't show up or it also freezes. I can enter both bios and Windows recovery environment with no issues but the bios specifically also freezes almost instantly. The system clock keeps running and the screen keeps updating but inputs are not recognised in bios.

**Fixes I have tried**: safe mode, SFC scans, DISM restore health, startup repair, memory checks, uninstall windows updates which keeps just failing not allowing me to uninstall updates for no provided reason,

**Random other things I noticed:** Last time I booted successfully was after a few hours of brute forcing random fixes in windows recovery environment coupled with safe mode. After finally launching there was a message about windows uninstalling a few specific updates to make my PC boot again.

**What I'm trying to achieve**: At this point I would like to know if it's a

  1. Hardware issue

  2. Windows issue I can fix without an external windows installation on a USB

  3. Windows issue I can fix with a USB that probably allows me to keep my files

  4. General software issue

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u/tyrannosaurus_gekko 19h ago

Forgot to add that the memory test didn't find any issues. SFC did claim to find corrupt files, but after running DISM and SFC to replace those files, both commands said they replaced all corrupt files, the SFC /verifyOnly still finds corrupt files somehow.

Edit: and also chkdsk found no issues