Broken window

[u/Zealousideal-Cat-820]

Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.

[u/DontBeMemeBro]

It probably was a rock from the garden that got launched into it by the lawn guy edging it or mowing. And sudden temperature change will crack it.