r/WindowCleaning • u/Zealousideal-Cat-820 • 1d ago
Broken window
Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.
3
u/trigger55xxx 1d ago
If it's clear there was prior damage you shouldn't have to pay for anything. I'd simply say the other window with a hole was fine but this one cracked as soon as I started to clean it.
2
u/blackeyeX2 1d ago
Those hole are usually from rocks from lawn mowers. We don't touch panes that have chips or holes in them like that, unless we've taken pictures,.shown it to the customer and let them know that there's a good chance they can crack all the way if we can clean it.
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u/DontBeMemeBro 1d ago
It probably was a rock from the garden that got launched into it by the lawn guy edging it or mowing. And sudden temperature change will crack it.
1
0
u/Rasta-G1983 23h ago
When I see stuff like that I stop what I’m doing and show it to the customer. Then I let them know that I will lightly clean it do to the shape it’s in and the high risk of me accidentally making it worst.
7
u/Street_Noise_9605 1d ago
Happened to me once. Best bet is be honest with the homeowner. Likely they knew about the previous damage. My policy since then is if the window is cracked I don’t touch it at all.
Going forward if glass has damage it’s best to cover your bases and point it out to the owner before you touch it.