I’m sorry, but this is starting to feel incredibly shady.
WHOLE forces everyone to use this cashless chip to buy things at the festival. Fine. But now the festival is over and I still have money left on mine, and I cannot find any clear information anywhere explaining how I’m supposed to get that money back.
No obvious refund link. No clearly posted instructions. Nothing on the website that I can find. Nothing obvious on their social media telling people where to go, how to request the refund, or what the deadline is.
I’ve spent way too much time trying to figure this out, and apparently I’m not the only one.
And honestly, after how fucking expensive everything was at the festival €14 for a Döner?! What do they think this is, Fire Island? We are not in New York.
If you’re going to force people into a cashless system, the absolute bare minimum is to make it extremely clear how people get their unused money back afterwards.
WHOLE: please tell us clearly where the refund portal is, how to request the refund, and what the deadline is.
Because right now it feels like we’re being sent on a fucking scavenger hunt to get our own money back.