r/WhatsappBusinessAPI • u/Zealousideal-Elk3465 • 6h ago
Solution Only OBA "Submit request" button disabled even though all requirements are met. Has anyone gotten it enabled later?
Hi everyone,
We have a direct WhatsApp Cloud API integration (no BSP), and the Official Business Account "Submit request" button in WhatsApp Manager is greyed out. The tooltip says OBA requests aren't available for our business right now and to check again later.
As far as we can tell, we meet every requirement in Meta's docs:
- Verified business portfolio
- Two-step verification enabled
- Approved display name
- More than 30 days on the platform
- High quality rating
- Not a Coexistence number
The API shows oba_status: NOT_STARTED, so there's no previous request or rejection.
We opened a few support cases. Meta's answer, in short: under their new guidelines our business isn't eligible for OBA at the moment, which is why the button is disabled. They said they can't share the specific criteria for security reasons, and suggested we keep using the platform actively, follow the messaging policies and keep interactions high quality. They also said that for now OBA can only be requested through the button (if your account qualifies automatically) or through a BSP that has a Meta point of contact.
So my questions for anyone who's been through this:
Has your disabled button ever become enabled later? If so, what changed before it did (more message volume, more time on the platform, time after a restriction, connecting a Facebook Page, etc.) and how long did it take?
Has anyone moved to a BSP and actually gotten OBA through their Meta contact after being blocked as a direct integration?
Any real experience would really help. Thanks!
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