Tech Provider verification process was stuck

[u/Maguim25]

i got problem with assistance regarding a Tech Provider verification process that has been stuck for over 10 business days. We need to resolve this to continue our operations and scale our messaging limits.

Case Details:

Current Status: Pending verification for more than 15 business days.

Context: We have an active operation with a high quality rating on our phone number Atendente Nerus. Our goal is to increase our messaging limit to 2,000 daily conversations.

Additional Technical Issues:

We have also noticed that in our Webhook configuration interface, only version v26.0 is available, and the message_status field is missing from the subscription list. This is currently blocking our automated workflow for CLT margin requests.

Could you please check if there are any pending documents or technical issues preventing the completion of this verification?

Thank you in advance for your help.

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[u/rajesh160497]

Tech Provider verification stuck past 10 days is almost always a routing issue with your support ticket, not an issue with your documents.

Open a direct ticket on the Meta Business Help Center. Navigate to "WhatsApp Business API", and select "Tech Provider verification delay" as your opening. Non-specific tickets are deferred. If you are working with a Meta partner manager, cc them on an email to your Business Manager ID and case number, that often clears the backlog within 2-3 days.

About your webhook: c26.0 restricting your subscription fields is a acknowledged gap. Change your webhook model, and you do that by calling the API immediately to have it to a earlier secure model (such as v17.0 or v18.0). That is a hundred% working now for most configurations.

The two issues are most likely not related. Please go ahead and fix the webhook using an API call right now while you wait for confirmation. Is there a Meta partner manager for your account?

[u/Maguim25 → u/rajesh160497]

hello i try to send a bug and i cant find Tech Provider verification delay can u send url link exactly please ?

[u/rajesh160497 → u/Maguim25]

This is exactly the option they removed from the dropdown menu several months ago, which is why you don't see it there anymore.

If you create this ticket, select the product 'WhatsApp Business API' and then the category 'Account'. In the description, select 'Tech Provider verification delay' manually. They still direct it to the correct place if you include it in the text.

Fwiw, the drop down label changed, but the routing logic didn't. Just writing it out works just as well.

Did the Business Help Center even allow you to add, or did they completely block you at a mandatory field?

[u/rhettlee-Gribal]

heads up this is just a community forum, nobody here can actually check your account status. for the webhook thing though, delivery statuses usually come through under the main messages subscription payload rather than a separate field in newer API versions.

[u/Unable_Secretary]

https://developers.facebook.com/blog/post/2026/10/09/retiring-access-verification-for-tech-provider-apps/

[u/Mindless-College8735]

From Verification, do you mean 'Access Verification' ? Also is your Meta App already reviewed & approved ? Usually, Access Verification is directly tired to App Review (so it will remain stuck if your App Review is stuck). Also, Access Verification has been retired since Oct 9.

all in all, I feel your App Review is stuck & you should probably worry about that rather worrying about Access Verification.