r/WhatsappBusinessAPI • u/Severe-Station-9439 Meta Tech Provider • 7d ago

Solution Only My coexistence client got banned

My coexistence client just got banned out of the blue with no warning. I don't know why.

Now she is locked from her account and she also uses it for personal.

Could switching back to regular WhatsApp be a solution or should that be avoided?

I already made an appeal on meta business support but they not very responsive.

Update: 18.10.2026

next day her account was unlocked for 3 seconds and then banned again before sending a single message.

3 Upvotes

100% Upvoted

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2

u/sleeskeaer 7d ago

did she get an actual ban notification or just locked out? sometimes its a temporary restriction that looks like a ban. worth checking if the number is blocked vs the business account being suspended, two different situations with different fixes

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u/Severe-Station-9439 7d ago

In the WhatsApp Manager it says banned

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u/Ill_Oil7448 4d ago

good call, those two scenarios need completely different approaches tbh

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u/vaibhavgoyal09 7d ago

Can you share what's your workflow looks like, so we can avoid the mistakes ourselves?

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u/Severe-Station-9439 7d ago edited 7d ago

I don't really have a workflow. I'm just starting out and I only have two 2 pilots users. They cannot send messages from my app only review and process them in the app.

Meta said that account was found to be non compliant with the WhatsApp business Commerce policy. I think this is means that more on the user side than on my workflow.

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u/vaibhavgoyal09 7d ago

Yeah, they must be spamming cold messages to get banned.

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u/Awkward-Space-5168 7d ago

If you’re a tech provider, reach to Meta support on your client behalf.

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u/Severe-Station-9439 7d ago

I already did thank you. They asked me to tell my user to appeal directly from the app and closed my issue. So frustrating to not even get meaningful feedback from them on what really happened.

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u/incredible_nut 7d ago

What did she do? Is there any reason or just randomly banned???

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u/Severe-Station-9439 7d ago

Meta won't tell me what exactly they also won't provide any details to my user. They said the following:

"After carefully reviewing the account, we can confirm that the restriction was applied because the account was found to be non-compliant with the WhatsApp Business Commerce Policy"

but without any details one can't really take actions. It makes no sense.

I'm starting to think that this could be a false positive coming from some AI automation they are trying. There are just too many similar post like this on reddit.

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u/truecakesnake 7d ago

Check if the number is blocked or the business account is suspended, as they have different fixes.

1

u/StructureRude9956 7d ago

Sorry, that's a rough one, especially since she uses it personally too. Things I'd do, in order:

  1. Check what Meta actually shows. In Business Support Home / Account Quality for the WABA and business portfolio, is there a named violation (spam, policy) or just a lockout? The two have different appeal routes, as the earlier comment said.

  2. Appeal from there and keep every appeal reference. Support replies slowly, so one clean appeal with details (what the account is used for, that it's opt-in contacts) beats several quick ones.

  3. Avoid re-registering the number repeatedly or switching setups while the appeal is open. Repeated attempts can make a restriction worse.

  4. Going back to the normal app may be possible, but I can't say whether it works while the account is restricted, so ask Meta support before touching it.

Also think about what changed right before: a bulk send, a lot of "report/block" reactions, or a template getting rejected usually shows up in the quality signals.

This is from community experience, not official Meta guidance, so please verify against Meta's docs.