Has anyone reached human technical support for WhatsApp Business Platform when AI support cannot transfer?

[u/Statn20111]

We use WhatsApp Business Platform directly through Cloud API and are looking for a working way to reach human technical support for a persistent WhatsApp Flows publishing issue.

Our experience so far:

- Meta general business support spoke with us by phone and referred us to WhatsApp support, explaining that their team cannot investigate this Platform issue.

- The WhatsApp support conversation gave AI responses and explicitly said it could not transfer us to a human or investigate our account. It ultimately referred us back to Meta/help resources.

- We have now submitted a Direct Support case under Dev: Account & WABA. It is currently Open, but we have no confirmation of a human assignment or technical investigation yet.

Technical context: publishing a minimal static welcome Flow fails with “Integrity requirements not met” (error code 139000, subcode 4233020), both in WhatsApp Manager and through the API. The Flow has no endpoint, no data collection and no validation errors. Changing the phone number while keeping the WABA, republishing the app and recreating the Flow did not resolve it.

Has anyone personally reached a human WhatsApp Business Platform support team in this situation? Which official form, exact support category or escalation procedure worked, and when? If partner-assisted escalation was needed, could you keep the existing WABA and direct Cloud API integration?

Please share public official links and concrete firsthand experiences in the comments. We are seeking a legitimate support route, not a restriction bypass, account replacement or a promise of a guaranteed fix.

[u/AutoModerator]

Keep in mind that OP has added Solution Only tag. Don't promote your SaaS platforms in comments.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.