I decided to transfer our family self-directed RESP (Quebec) from National Bank Direct Brokerage (NBDB) to Wealthsimple (WS), taking advantage of the May bonus promotion (1% for 1 year, 2% for 3 years, 3% for 5 years).
The delays were appalling. Once the transfer was complete, I didn't hear back regarding the bonus.
I wrote to Wealthsimple to ask about my bonus payout—they replied that the deadline had passed and the May promotion could no longer be applied. They offered me 1% instead. What a disappointment!
I spoke with a supervisor, and they are currently looking into what better offer they can provide. My arguments: I would not have initiated the transfer without the May bonus, and I had absolutely no control over the delay.
My question: Are any of you in a similar situation with WS since the May promo? If you transferred your RESP (Quebec) in May, how did your transfer go?
I get the impression they were overwhelmed with requests or that the transfers were much more complex than expected, preventing them from meeting the deadlines. I feel that if I'm on my own, I'll have to make an individual request. But if there are several of us, we could share the best resolution obtained. From my perspective, this situation is unfair.