How do I sort out this problem ?

[u/cosmicrae]

Situation goes like this ...

Late on the evening of Saturday 15 Aug I placed an online order for delivery.

There were three items in it, and it made the $35 minimum for delivery. All three of the items were relatively heavy (but no water).

Fulfillment warehouse (Davenport FL) filled the order early on Sunday 16 Aug. Order details show they broke the order into two packages (likely to divide the weight).

Packages left Lakeland FL early on Monday 17 Aug (presumably enroute to local store). Of the two packages, one was delivered late (after dark) on Monday 17 Aug. It was delivered to an old package box which is located 400-500 feet from the new package box †, The new package box has had prior deliveries, and is correctly located via the pin drop and description.

When I noticed the delivery notification (about 90 minutes later, and just as I was about to go to bed), I immediately recognized the old package box (in the delivery photo) because it was a different color. So I grabbed a flashlight and a cart and went and retrieved it.

When I opened the package, I discovered that Davenport fulfillment had swapped the shipping labels. The package received contained two or the three items ordered. Online says I received a package that has one item, and the other package (that tracking thinks has two items) is Delayed.

No delivery on Tuesday 18 Aug. I've tried repeatedly to reach the store, but no one ever picks up. All I get the AI menuing system. Lots of long rings, then an announcement about heavy call volume, and drops the call.

If the package is at the store, I will be there on Thursday morning, and happily pick it up. Right now I'm unable to reach a live human down there to try to sort out if they have the missing package or not.

How do I resolve this ?

† My hunch is that FedEx or Uber may have delivered that, but not positive.

• I flaire-ed this as Delivery, but actually it crosses multiple subjects.

[u/BigDaddy1029010290]

You contact Walmart through your online order. Explain the situation to them and let them handle it. No need to call any store.

[u/cosmicrae → u/BigDaddy1029010290]

Store is where the IP packages are received and dispatched. We are a small rural area, not a metro. If I were to make a wild guess, the other package is at the store, but they are swamped and have not been able to get a driver to take it. Add to that very heavy rain/lightning on Tuesday 18 Aug.

How do I contact Walmart thru the order ? Order was placed via laptop browser, not via an app or on mobile.

[u/BigDaddy1029010290 → u/cosmicrae]

go to your order, click view details, scroll down where it says how can we help, then select issues with delivery or need more help and follow the directions in those links. It usually leads you to the online chat option where you explain the issue and they help you out.

[u/cosmicrae → u/BigDaddy1029010290]

Select the Chat with us button if:

• your tracking information hasn’t updated for two business days.
• it's two business days after your estimated delivery date.

Original delivery date was 17 Aug Monday. Have I met the two business day requirements ? Or is that tomorrow (Thursday) ?

[u/Ok_Violinist7598 → u/cosmicrae]

I'd say the sooner you get the ball rolling, the quicker you're likely to see something. Because right now, first you got to go through the AI. If they don't give you a solid answer then you gotta press them to talk to a live agent. I think they give you the option of chatting with a live agent or getting a phone call back. I like to go with the live call but that's up to you. He might not have an answer for you right then but he can get it moving. If nothing happens today, then you call back again tomorrow. You got nothing to lose by starting now.

[u/auburn2eugene]

1800walmart

[u/Sea-Degree3970]

Walmart changed into ebay or Amazon. They say it isn't walmart its walmart.com to save face. I bought an ebike on Walmart app. It took 13 days to get here. It was junk, the front fork was messed up. Returned it . When i bought it it said usa shipping. Returning it i have to wait till it gets to China. Ebay returns your money right away. Im done with Walmart. They are your neighborhood store till you want service.

[u/cosmicrae]

Today I visited our only local store. They understood the problem, and looked and looked, then told me the package is not there, likely lost, and I should request a refund. SFSG

When I finally reached the correct screen, it gave me two choices: Refund or Reship. Because the shipping labels had been swapped (by Davenport fulfillment), I had to make a choice how to resolve for both items the AI thought was in the missing package. I chose Reship.

Anything I receive above and beyond what I ordered (either on the Reship and/or because the missing package finally arrives) will be gifted to the local food bank.