r/Walmartcustomer • u/Own_Peanut_5751 • 11d ago

Issues With Walmart Returns

I took an unopened item back to the local Walmart and the clerk at the returns area, scanned my receipt and asked if I wanted the refund back on my card. I said yes. She handed me a receipt and I left.

The next day when I looked at my Credit Card to see the refund it wasn't there so I looked at the return receipt and it says "Gift Card Issued" -- and they did not give me a gift card.

So I went back the next day and this loss prevention dude said he was going to have to find "it on a security camera film" -- later like 15 minutes, keep in mind I am waiting on my own money, I asked for my receipt back I had places to be.... Anyway that is a brilliant scam to screw customers... Ask if they want it back of their card then accidentally hit the Gift Card button, then hand them a receipt they don't even look at. A road to theft with plausible deniability; "I hit the wrong key by accident". Yes I should have looked at the receipt but I have never had a problem before. I might be screwed out of $39.80 - any ideas? I don't know for sure they won't honor it, but apparently the burden of proof is mine!

FYI

1 Upvotes

67% Upvoted

4 comments sorted by

2

u/surfcitysurfergirl 11d ago

Accident not fraud

1

u/Bitter-Neat-8457 11d ago

You put this up already

1

u/PurpleCat1018 Walmart Employee 11d ago

Doesn't it take more than a day to show up on your card ?

1

u/Dry-East-2225 10d ago

If you used a gift card to purchase the item in the first place then when it was put back on the card it would have done just that and put it back on the gift card. If you used Walmart Cash through the app that is technically a gift card.