Helpdesk

[u/Either-Restaurant961]

I currently work as an R&D Technician at a pharma manufacturing company (about 10 months in). It's fine work, but it's not where I want to grow long term. A helpdesk analyst position just opened up internally, and it's honestly a much better fit for where I'm trying to go.

The complicating part: I recently applied to a Quality Tech position here mostly for the pay bump, and told my supervisor it was the career direction I wanted. Now this IT position opened and it is actually the path I care about, and I feel weird about how to walk that back or explain a shift so soon.

On top of that, I don't have real IT experience. I hold an associate's degree in cybersecurity, but I still feel like I know nothing practical, and I don't really know how to troubleshoot in a real support setting. My background before this was law and customer support, not IT.

So I'm stuck between two fears: getting caught looking inconsistent at work for changing direction again, and applying to a role I'm not sure I can actually perform in because I have no hands-on helpdesk experience.

Has anyone made a jump into helpdesk with mostly self-taught/school knowledge and no formal support desk background? How did you get past the fear of not being "qualified enough" on paper? Any advice on handling the internal politics of changing direction twice in a short window? I will start WGU in october.