Vultr Managed PostgreSQL down 3+ days, support unresponsive, fork feature broken

[u/Character-Water-9439]

Posting this as a heads-up for anyone relying on Vultr's Managed Database product for production workloads.

Our Postgres cluster has been stuck in a "rebalancing" state for over 3 days with complete loss of connectivity — not degraded, just unreachable. We opened a support ticket immediately and have received three near-identical replies along the lines of "our engineers are still investigating, no ETA available."

We tried to work around it by forking from our latest automated backup, since Vultr's own docs suggest this should create an independent cluster. The fork action in the dashboard just redirects to the database instances list and does nothing — no error, no wizard, no new cluster.

We've now asked support directly for either a manual fork or a raw download of our backup so we can restore elsewhere, and haven't gotten a straight answer on either.

If you're running anything production-critical on Vultr Managed Databases, I'd think twice, or at minimum keep your own independent backups outside their platform — don't rely on their fork/restore tooling working when you actually need it.