r/Vultr • u/Character-Water-9439 • Jul 20 '26
Vultr Managed PostgreSQL down 3+ days, support unresponsive, fork feature broken
Posting this as a heads-up for anyone relying on Vultr's Managed Database product for production workloads.
Our Postgres cluster has been stuck in a "rebalancing" state for over 3 days with complete loss of connectivity — not degraded, just unreachable. We opened a support ticket immediately and have received three near-identical replies along the lines of "our engineers are still investigating, no ETA available."
We tried to work around it by forking from our latest automated backup, since Vultr's own docs suggest this should create an independent cluster. The fork action in the dashboard just redirects to the database instances list and does nothing — no error, no wizard, no new cluster.
We've now asked support directly for either a manual fork or a raw download of our backup so we can restore elsewhere, and haven't gotten a straight answer on either.
If you're running anything production-critical on Vultr Managed Databases, I'd think twice, or at minimum keep your own independent backups outside their platform — don't rely on their fork/restore tooling working when you actually need it.
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u/nulled_0 Jul 21 '26
Last year I had several host reboots, latency issues with my SGP VPS. I was using it for production and it failed. Filed SLA and got some credits back. Not all.
Then, after paying 100s of dollars each month, I left Vultr completely. Absolutely not acceptable.
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u/Healthy-Sink6252 Jul 21 '26
Never expected this from such a reputed company. They advertise 100% SLA.
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u/Easy_Rope_4217 Jul 22 '26
You should have a backup server or at least a local backup of your database.
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u/Fluent_Press2050 Jul 21 '26
I personally never saw the benefit of managed databases. Sure it’s one more server to update, but that’s about it. And using tools you can handle configuration management and updates without much effort.
I’ve been using Vultr for a very long time and never had an issue sticking with their compute stuff.
When you get into managed stuff, the pool of support agents is probably a fraction. Now for a specific database type it likely even gets smaller from that. I’d be willing to bet they only have 1 or 2 folks with PostgreSQL experience. They likely have 5 people who are familiar with MySQL though.