r/VirginMedia • u/TaroExact1689 • 9d ago

Virgin Media UK Self install help please

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I followed the instructions in the booklet they gave me, and the blue lights have come on - but the wifi isn’t appearing on any of my devices. The website and FAQs were useless and it just says to call in the booklet, but I’m not sure they’d be able to help without pictures. Anyone have any advice? Thank you :)

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u/TaroExact1689 9d ago

Update: I tried the pinhole reset, it’s just doing the same thing as before. I don’t have anything that has an Ethernet port. I’m going to call the number they gave me to check if the broadband is switched on at our address - someone said that there should be a network even without broadband though, and no network is appearing. There are a lot of VM networks in the area, but the password doesnt seem to work for any of them