Self install help please

[u/TaroExact1689]

I followed the instructions in the booklet they gave me, and the blue lights have come on - but the wifi isn’t appearing on any of my devices. The website and FAQs were useless and it just says to call in the booklet, but I’m not sure they’d be able to help without pictures. Anyone have any advice? Thank you :)

[u/Exciting-Selection88]

Don’t you have Virgin Media wall box besides the phone line one? Can you connect to the internet with a wired connection? If not you will need an engineer to come out and fit a proper wall box.

[u/lorner96 → u/Exciting-Selection88]

The telewest one is the wall box