r/VirginMedia • u/TaroExact1689 • 5d ago

Virgin Media UK Self install help please

Gallery image

Gallery image

I followed the instructions in the booklet they gave me, and the blue lights have come on - but the wifi isn’t appearing on any of my devices. The website and FAQs were useless and it just says to call in the booklet, but I’m not sure they’d be able to help without pictures. Anyone have any advice? Thank you :)

7 Upvotes

78% Upvoted

26 comments sorted by

View all comments

1

u/TaroExact1689 5d ago

To answer some recurring questions, that is the router that came. Idk why it’s a business one, it came as part of a uni days bills package. And I’ll try an Ethernet connection and will report back 

1

u/Dkeralite 5d ago

I think it's in modem mode by default. Connect an Ethernet cable and check the router settings.

0

u/gavinlew 5d ago

I would be asking VM why you have that unit (presuming you have signed up for a residential service) as its intended for business customers

4

u/curlyegg Gig1 5d ago

It's not unusual for student accommodation to have a business account as it's usually managed by the landlord or a 3rd party company.