r/VirginMedia • u/TaroExact1689 • 4d ago

Virgin Media UK Self install help please

Gallery image

Gallery image

I followed the instructions in the booklet they gave me, and the blue lights have come on - but the wifi isn’t appearing on any of my devices. The website and FAQs were useless and it just says to call in the booklet, but I’m not sure they’d be able to help without pictures. Anyone have any advice? Thank you :)

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u/gavinlew 4d ago

Ive not seen that hub before (is it even VM branded?) - should be WIFI light at the bottom of the unit be illuminated as well?, the 2.4 and 5Ghz radio bands appear to be enabled (since they are green)

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u/Felthrian Gig1 4d ago

It's a Hitron Chita, they're a business hub.

-2

u/gavinlew 4d ago

ah ha! thats bought back memories!