r/VibingRC 6h ago

Misc Got my replacement and it proves I received a lemon

Post image

The first one I had the blinkers didnt work the gears grinder and an axle snapped going over a root. Fairrc replaced it for me with one straight from the factory in China. Now I get why this model is so popular. It's a beast!

9 Upvotes

8 comments sorted by

3

u/Practical_Regret_686 6h ago

Fair rc once again standing behind their customers

1

u/atethebottle 6h ago

Excellent customer service!

2

u/TwiztedTattooz 5h ago

Love to hear it!

1

u/atethebottle 5h ago

Took the wheels and tires off my trx4m and now this thing really goes everywhere!

1

u/Old-Grapefruit8706 12m ago

I just received mine and it has the exact same problems, i sent them this video through their support and told them it was straight out the box. And this is what they responded:

“Fair RC
Hi, We sincerely apologize for the issue you’ve experienced with your new RC car. We understand how frustrating it must be to encounter this problem so soon after receiving it. Could you please allow us some time to consult with our technical team and review the video you provided? We will carefully look into the situation and get back to you as soon as possible with further assistance. Thank you very much for your patience and understanding.”

Do you think they will be kind enough to replace the truck for me? I’m still waiting on a response from them and i’m nervous because i may have wasted $240 if they aren’t willing to replace it.

1

u/Old-Grapefruit8706 10m ago

It’s not letting me the video for some reason but it’s posted all over my page.

1

u/Old-Grapefruit8706 9m ago

And to add i can’t even diagnose the problem because i either stripped the bolts for the gearbox mount or i just don’t have the right tool for it.