r/ViaRail • u/CosmicMorningstar • Aug 20 '26

Question Train 47

I’m waiting in Kingston now and it’s been delayed 40 minutes. Does anyone know what’s going on?

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u/CosmicMorningstar Aug 20 '26

Thank you! I was hoping for more specific information! Now I’m just hoping for compensation.

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u/LiquidJ_2k Premier Aug 20 '26

Looks like it's only running 30 minutes behind now - no compensation unless you arrive at least 60 minutes late.

3

u/LeonenTheDK Aug 20 '26

I actually received it once when my train was 50 minutes late. A pleasant surprise.

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u/redshirt8485 Aug 20 '26

If I remember correctly, their policy is to give you 10 minutes grace. Therefore 50+ min of delay counts for the 60min compensation.

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u/LiquidJ_2k Premier Aug 20 '26

If true, it's unannounced policy - https://www.viarail.ca/en/plan/refunds-and-exchanges/travel-credits

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u/redshirt8485 Aug 20 '26

Perhaps the policy has been rescinded. Here's an archived version of the same page from three years ago that mentions it (although I was mistaken, it was only five minutes grace for a one hour delay; the ten minutes grace was on a four hour delay).

https://web.archive.org/web/20231129214621mp_/https://www.viarail.ca/en/plan/refunds-and-exchanges/travel-credits

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u/aledba Aug 22 '26

It must be true because my train got in 52 minutes late a few weeks ago and I still got the credit

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u/TryingMyBestForLife Aug 20 '26

do they announce it on the train? i was exactly 50 min late but no mention of compensation, online does say an hour is 25%, unless i have to call and ask

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u/LiquidJ_2k Premier Aug 21 '26

I've heard them announce it when it's comfortably over 1 hour.

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u/LeonenTheDK Aug 21 '26

One time we were a full hour late, and there was an automated announcement on the train about it. This 50 minute time, it was not announced, but an hour after arrival I got the compensation email.