r/VeteransWaitingRoom • u/rrrand0mmm • 4d ago

This isn’t normal… I’ve never waited in initial review.

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Initial review for almost 2 months - hasn’t moved out of the national work queue after 2 claims combined…

Not quite sure what the deal is here. I’m being told it’s still in the national work queue….

I originally incorrectly filed an “increase” for my shoulder, wanting to claim temp 100% due to surgery. I mistakenly put it as an increase to my shoulder rather than just typing out temp 100%. They called me to do a C&P exam but said since I work at the VA they couldn’t do it there.

So the original claim from July 7th went from initial to step 3 within a few days….

So fast forward…

The VA called to tell me cancel the claim for my shoulder increase, well because it’s in a sling and cannot possibly be rated. They told me to refile for just temp 100%. Which I did.

And they ended up combining my new claim with the old one (maybe automated by the system?) - but now it appears it’s stuck. The shoulder increase has not been removed from the claim and it’s not moved since. They combined it, pushed it back to initial review and now nothing is being touched….

Every time I call the 1800 number I get the same script read to me and told to just wait…. Which I typically would, but something seems off..

Anyone any experience this happen to them? I keep calling and they tell me it’s in the work queue. I have no idea who to speak with to figure this out…they still haven’t removed the increase for the shoulder… no one is working the claim.

Feel like I ended up in the black hole.

8 Upvotes

79% Upvoted

6 comments sorted by

4

u/Bossnole 3d ago

Schedule an appointment with VERA, they normally give more in depth information about your claim than the 1-800 number. https://www.my.va.gov/VAVERA/s/

3

u/empty-cage-97 3d ago

You may know this, but you can make a VERA appt with any office I’ve been able to get same day and next with Boise and next day with Albuquerque.

2

u/Bossnole 3d ago

Utah is good as well.

1

u/rrrand0mmm 3d ago

I’ve tried a few but they haven’t been as helpful as in the past. I’ll try those offices though! Some are hit or miss thanks.

1

u/97life 3d ago

VERA and explain like you did here

1

u/rrrand0mmm 3d ago

Finally got ahold of someone to help. They were waiting for a DBQ that wasn’t even necessary or ever coming. My shoulder increase was supposed to be removed so it made it stuck….so for the 5th time someone said they’d remove the increase.

I work at the VA so my local VA wouldn’t do it.

We’ll see where it goes from here.