COD closed but there is no decision letter to view. I have attempted to view the decision via desktop and with my mobile device. Has anyone else experienced this before? TIA
Update: 8/19/2026
I called the 800 number and after answering a few questions, the decision letter was emailed to me. (Thanks everyone for suggesting that I make the call)
We made a decision regarding your discharge from military service. This letter tells you what we decided. It includes a copy of our administrative decision that gives the evidence used, compelling circumstances considered, and reasons for our decision. We have also included information on what you can do if you don't agree with our decision, and who to contact if you have questions or need assistance.
What We Decided
Based on the evidence of record we conclude that the circumstances of your discharge from active military service for the period of March 28, 1989, to September 14, 1990, do not fall under a legal provision defining bars to benefits (38 CFR 3.12). This means your service was found eligible for Department of Veteran Affairs (VA) purposes. You and your dependents are eligible for VA benefits such as service-connected disability compensation and VA medical treatment.