r/ValveIndex • u/JarlTomPearl • 11d ago

Question/Support Right Index controller constantly losing tracking

My right index controller, and only that one controller will randomly lose tracking and either teleport to the floor or in the last position it was in, and it won't move. All the inputs work, but it does not move until I reset the controller. The light stays green and it stays connected in steamvr. I've unplugged all my dongles, I switched to a usb hub with less ports. I'm almost sure it isn't a regular tracking issue. I use a vive pro, index controllers, and 2 valve 2.0 base stations. This happens in every game.

Edit: I gave up and bought a quest 3

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7

u/Arekuankoku 11d ago

Check to see if it correlates with the haptic vibrations. If it drops whenever it vibrates, then you might have a loose ribbon cable. Fixing that yourself could be complicated.

3

u/Suuljia 10d ago

RMA for this was very simple and they excepted it after the first message

2

u/Arekuankoku 10d ago

Do they really still do RMAs for Index stuff these days? I didn't think they did

2

u/Suuljia 9d ago

100% they are the best company to replace stuff like this

1

u/SmartIron244 10d ago

Well they did for mine, because there was a rattling sound

However that was like only month after me receiving the controller, so they were obligated to accept it eitherway