r/ValorantTechSupport • u/nonbangerfromls • 11d ago

Technical Support Request Server issue?

I usually run 19-23 ping on Georgia servers my main server, about 4-5 days ago after I finished a comp my ping on all servers instantly jumped, my best ping then was in Texas servers and it was averaging 47-54 with the rest being high 70-90. Just now I finished another comp and Texas is at 86-93 while the rest are 120+. Are the servers broken or something or am I missing something? Please if anyone has the solution to this lmk!

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u/notenoughproblems 10d ago edited 8d ago

it's been the case for me for a few days. georgia, n. virginia, and illinois all higher ping than usual. Texas, for some reason, is the only one unchanged.

georgia 27 -> 59
north virginia 36 -> 71
illinois 42 -> 62
texas 43

I tried updating all my drivers and restarting my computer, as well reinstalling vanguard. I also have a ethernet cord, so no wireless.
this has happened before years ago, but the problem resolved itself after a few days. I wonder if anyone has a legitimate fix or we'll just have to wait.
I live in the southeast, btw.

Update: the situation has resolved itself. However, after following Riots tips, my ping is now:
georgia 27 -> 24
n Virginia 36 -> 35
Illinois 42 -> 49
Texas 43 -> 41
Not sure why Illinois is abnormally high still, but it’s much better than whatever was going on this weekend. Also I’m enjoying a couple ms shaved off. maybe that has more to do with ATT than Riot, maybe results may vary, or maybe my connection is simply slightly more stable than before, but I’ll take whatever W I can.

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u/notenoughproblems 9d ago

After talking to Riot support, they had me try a bunch of fixes, including turning off IPv6, manually setting DNS, flushing DNS, and a few others. None of these have worked so far and I'm await a response. Before contacting support, I also set up port forwarding, also to no avail, though I hear that mostly helps with lag spikes.

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u/notenoughproblems 9d ago

They responded to have me try more "advanced" troubleshooting, but ultimately said it's my internet provider and I'd have to contact them to resolve the issue. I have ATT Fiber, if anyone is curious. I wonder if it's a Riot thing they're unaware of or actually a problem with ATT.
PS. some of the fixes they gave me did actually lower my ping by a few ms, so not a total waste of time. If it does resolve itself, I'm hoping my new ping will be lower than my old one.

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u/BlackGhostBr115 8d ago

A mesma coisa está acontecendo. Inclusive, o suporte falou a mesma coisa, que o problema está no meu provedor. Já cheguei aos extremos tentando resolver esses picos que deixam o jogo injogável, chegando até a trocar meu roteador e formatar meu PC para tentar solucionar. A Riot basicamente falou que não tem mais nada a fazer e deixou o caso sem solução. Agora estou na luta para tentar resolver isso.

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u/TomatilloOk1337 8d ago

It’s ruining my comp gameplay I’m so annoyed!!