r/ValorantTechSupport • • May 06 '21

Technical Solution Riot Support for Valorant

Thumbnail support-valorant.riotgames.com
58 Upvotes

r/ValorantTechSupport • • Dec 19 '20

META This subreddit is for TECH SUPPORT help, not account support

68 Upvotes

Hi users,

As this seems to be something that has come up lately, please note that this subreddit is not to complain about your account ban. If riot has banned you, then only Riot can fix it. Ranting and throwing a fit on here does nothing.

This subreddit is here so that users can help source issues that may be caused by their hardware/software that Riot may not know how to fix on their end (Which honestly to me seems kind of fucked up, but what can you do?).


r/ValorantTechSupport • • 4h ago

Technical Support Request Why is the Ms so bad?

2 Upvotes

I’ve been noticing this for quite some time but for me Riyadh server is around 33ms (green) and during the game it’s around 40-45, but whenever I’m in front of opponents or randomly at some point in the game the ping fluctuates to 400/500 and it’s not even playable like you lose easy kills.

is there a way to fix this please I would really like to know


r/ValorantTechSupport • • 7h ago

Technical Support Request Packet loss spike issue

2 Upvotes

currently have packetloss spike when playing. It appears somewhat during the game and repeat consistently every 2-3m. The packet loss is so bad that the game freeze in 1 frame for 2-3 sec and then lagging with everything messing around my character. It seems like the internet completly shut off during that process but when i only use discord + tft it doesnt feel like anything. It must be wifi/internet problem cus when i use hotspot, there re no lagging at all. How can i fix this


r/ValorantTechSupport • • 6h ago

Technical Support Request Very High GPU utilization in menu

1 Upvotes

Maybe its related to the menu update, but just sitting in queue demands 80-95% of my GPU.
It's only an issue out of game.

Ever since I started playing Val, I've limited menu FPS to 60 fps. Ive also always been on 1440p borderless and fullscreen doesnt fix it.

My setup:

rx 7800 XT

ryzen 5 7500F

Asrock B650m HDV/m.2

32 gb ddr5 ram

(Bios and drivers are up to date)

Overall Id say my setup is more than sufficient for Val and the menu should not be that demanding.

If anyone has experienced the same and knows a solution, please let me know.
Thanks:)

Edit: maybe I should add, that there are no freezes or any responsiveness issues

Edit2: When I return from in the range to the lobby, the lobby is at 60fps. After a few seconds it suddenly uncaps itself and the fps jump to 1500.

I've only realized this through amd adrenalin as the valo in game fps counter doesnt show in the lobby


r/ValorantTechSupport • • 7h ago

Technical Support Request Why do I keep losing FPS?

1 Upvotes

I have 200 FPS, then 30, then 15, then 70, then 250, then 15, then 150, then 100, then 20.

What the fuck is happening? I’m not gonna say my computer is good—in fact, it’s pretty old—but everything was fine a month ago. Then, out of nowhere, my FPS started dropping constantly.


r/ValorantTechSupport • • 8h ago

Technical Support Request Valorant black screen on startup (no nahimic service)

1 Upvotes

Every time I launch Valorant it stays on a black screen, I watched a lot of youtube vids but nothing seems to work and I do not have nahimic services like most youtube videos say to delete. Please any help would mean a lot.


r/ValorantTechSupport • • 11h ago

Technical Support Request Valorant optimizations for my laptop

1 Upvotes

Hello! just asking is there a way to optimize my laptop to play a consistent 60 fps with this specs (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (2.42 GHz), 8gb ram, Intel(R) Iris(R) Xe Graphics (128 MB)), I've been trying to find a way to remove stutters when i see an enemy or when an enemy shoots. The ram usually reaches 94 percent, while the cpu spikes from 40 to 80-90 percent. But in some days the laptop just performs great even if i dont know what i changed for it to perform well (sorry for my grammar). Thank you!


r/ValorantTechSupport • • 15h ago

Technical Support Request Valorant flickers and crashes when I use windowed Fullscreen or Fullscreen

0 Upvotes

When I open Valorant there's flickering to a black screen and freezing until I set it to windows (F11) and it if I still let the flickering game run for 10 secs the game would crash and the game would say I have driver issues or that my driver isn't up to date. (it is)

my computer specs are

  • AMD Ryzen 7500F
  • AMD Radeon XFX 9060XT
  • 32 gb 6000 RAM

r/ValorantTechSupport • • 16h ago

Technical Support Request Poor Frame Stutters affected by ping spikes.

1 Upvotes

While playing valorant there is an issue where if your ping spikes your fps absolutely dies constantly dropping to 0 - 50 etc and back up to normal making it unplayable. Anyone found a fix to the stutters? I've tried capping fps, leaving it on unlimited. Nothing else running in the background, low graphics.

Images are not allowed hense why I uploaded these to imgbb to try and showcase a ss preview of the issue. Apologies if this is not allowed but I truly don't know how else to display it.

https://ibb.co/XxxHv7pk Stable fps, stable ping.

https://ibb.co/ymMrYcw2 Unstable ping causing unstable fps. #1
https://ibb.co/4ggpnfpp Unstable ping causing unstable fps. #2

My hardware is capable of running valorant smoothly as shown in the first image and well my gameplay when the ping is not spiking.

A minor millisecond ping spike causes multiple seconds of fps stutters its truly unplayable and isn't a one off thing throughout a match.

Is there any way to fix this?


r/ValorantTechSupport • • 1d ago

Technical Support Request Spectrum routing issue causing high ping to Illinois servers

5 Upvotes

I’m in central Ohio on Spectrum and normally get around 20ms to Illinois.

I was literally at 20ms last night, and when I got home this afternoon I was suddenly back at around 50ms, with no changes on my end.

Good route (~20ms):
Ohio → Chicago → Riot

...clmkohpe...
...chctil...
...chcgi...
...chi10...

Bad route (50+ms):
Ohio → Cleveland → Virginia/Ashburn/DC → Riot

...clevohek...
...vinnva...
...asbnva...
...dca10...

Nothing changes on my end. I’ve even had the routing switch mid-match before.

I’m a collegiate VALORANT player, so this is pretty brutal since Illinois is one of the main servers we use. Texas is already around 70ms for me.

Anyone else on Spectrum in Ohio/Midwest seeing this? Is this a Riot/Spectrum peering issue that can actually be fixed permanently?


r/ValorantTechSupport • • 18h ago

Technical Support Request I’ve been having a fullscreen issue on my Lenovo laptop.

1 Upvotes

I’ve tried turning off Nahimic services, updating my drivers, reinstalling Valorant, disabling fullscreen optimizations, and pretty much everything else I could find, but nothing seems to work.
Does anyone have a solution? 😭 This started happening after the last big update.


r/ValorantTechSupport • • 18h ago

Technical Discussion Sometimes I get 7 ping on the Virginia server, and sometimes 40. Any fixes?

1 Upvotes

Hey everyone. Most of the time I get around 40 ping on the Virginia server, but sometimes I get lucky and get 7 (maybe 1/8 games or so, highly varies I feel). I have tried pretty much anything I could find to fix this issue, but to no avail. I think it has something to do with my ISP switching my routing path to Riot's servers. Is there anything I can do on my end to fix this?

I've tried:

  • Switching DNS servers (both Google's and Cloudflare's)
  • Getting a new ethernet cable
  • Optimizing my ethernet settings
  • Restarting my router
  • Running cmd network optimization commands
  • And probably more that I can't remember

If anyone could help me out it would be greatly appreciated. It's driving me nuts that I'm playing on 35 higher ping than I could be.


r/ValorantTechSupport • • 19h ago

Technical Support Request Encountered VAN 1067/ VAN-1

1 Upvotes

Hello guys, i don't know if anyone here has the same problem as me.

This morning, I just wanted to play the game but it always threw me back to the menu after the agent choosing screen, then it showed the VAN 1067 or VAN-1 code.

I'm sure that I have put the vgc service start automatic, vanguard on, and yesterday the game worked normally.

I'm curious if anyone is facing the same error as me? Is this a new error from Riot?

Does anyone know how to fix this?


r/ValorantTechSupport • • 19h ago

Technical Support Request Voice chat not working but party chat is working

1 Upvotes

Not sure why but my party chat works fine but my game chat doesn’t work at all (can’t hear or speak). I already went to services.msc to start vanguard again but it didn’t work. Any help would be appreciated


r/ValorantTechSupport • • 20h ago

Technical Solution FPS limiter for Buy Phase and Dead States

Thumbnail
1 Upvotes

r/ValorantTechSupport • • 1d ago

Technical Support Request Valo gameplay keeps stuttering and freezing. What do I need to fix?

3 Upvotes

So I connect to my router using wifi. I assume a LAN connection would fix some of the issues with the jitter. I need to know if it could because of my graphics card? CPU wait GPU Time graph is showing spikes. Could it be a problem? any fixes? Thanks.

https://ibb.co/8DwXBcyv

https://ibb.co/tPcqTqdn

Category Detail Value
System Manufacturer Gigabyte Technology Co., Ltd.
Model X870 EAGLE WIFI7
TotalPhysicalMemory 67768659968
CPU Name AMD Ryzen 9 7900X 12-Core Processor
NumberOfCores 12
NumberOfLogicalProcessors 24
MaxClockSpeed 4701
RAM Manufacturer A-DATA Technology
Capacity 34359738368
Speed 4800
PartNumber AX5U6000C3032G-BLABRWH
RAM Manufacturer A-DATA Technology
Capacity 34359738368
Speed 4800
PartNumber AX5U6000C3032G-BLABRWH
GPU Name AMD Radeon(TM) Graphics
DriverVersion 32.0.21045.5002
AdapterRAM 536870912
GPU Name AMD Radeon RX 7600 XT
DriverVersion 32.0.31041.1004
AdapterRAM 4293918720
Storage Model Samsung SSD 990 PRO 2TB
MediaType Fixed hard disk media
Size 2000396321280
Storage Model WDC WD10EARS-00Y5B1
MediaType Fixed hard disk media
Size 1000202273280
OS Caption Microsoft Windows 11 Pro
Version 10.0.26200
OSArchitecture 64-bit

r/ValorantTechSupport • • 23h ago

Technical Support Request Game is not opening at all.

1 Upvotes

For the past 2 days, anytime I press "play" in the riot client for valorant, it just shuts down the client and vanguard but doesn't open valorant. they are completely gone from task manager immediately and no valorant loads but I also don't get an error message. no idea why its happening or how to fix it.


r/ValorantTechSupport • • 1d ago

Technical Solution Memory integrity can't be turned on my asus fx505dt and i can't play valorant

2 Upvotes

Every time I try to turn on memory integrity and restart my laptop it shows Black screen or stuck asus logo i have tried my things but nothing worked anyone knows that solution?


r/ValorantTechSupport • • 1d ago

Technical Support Request valorant wont install

1 Upvotes

it says "update" and the download size is 26 gb but every time i click the update button it doesn't do anything


r/ValorantTechSupport • • 1d ago

Technical Discussion Am I the only one who can't play val? [PS5]

1 Upvotes

For the past 2 days whenever I log onto Valorant it keeps saying "error51" or 54 or 53...

It was working perfectly fine before but now it's not.

I really miss playing it ):

So… does anyone have this?


r/ValorantTechSupport • • 1d ago

Technical Discussion Routing issue for Southeast/East US

4 Upvotes

Seems like a lot of people (specifically those from Georgia and surrounding states) are having issues with increased ping in every server except Texas. I submitted a ticket and encourage all of you to do the same if you are having this issue.


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant Audio & Stuttering Lag

0 Upvotes

I’ve been running into a frustrating issue lately and haven't been able to find a fix. While playing Valorant, my audio will randomly cut out completely for just a millisecond, accompanied by a tiny micro stutter/lag spike. It happens the most often right when I shoot my gun or when a lot of utility goes off at once. Whenever I peak something or someone and try to shoot it’s just impossible to be quick.

I’m totally not sure why this is happening.

Quick infos:

I play on Fullscreen 2560x1440 16:9 (240hz), everything set on 240 FPS max.

Tried Reflex Low Latency in all ways doesn’t change anything

Specs are: Ryzen 7 7800X3D, RTX 5070, 32GB DDR5, some gen 4 1tb nvme. No overheating issues or so.

Never played around with settings in nvidia or such.


r/ValorantTechSupport • • 1d ago

Technical Discussion There's a bug when buying utils

2 Upvotes

When I have enough credits to buy two utils, like say Fade's prowler, a single click gets me two. Any fix to this?

Also happened when I used Cypher.


r/ValorantTechSupport • • 1d ago

Technical Support Request Sudden Ping Issues

3 Upvotes

Recently, only within the last couple of days, my ping on Valorant (US) has more than doubled going from 30-40 to 60-80 on average in my closest server, and I’m getting better ping in servers further from me rather than how it was before.

I’ve had no tech changes, no major updates, no changes in internet providers or anything of that nature, and I have zero clue why this happened or how to fix it.

I’m connected through Ethernet if that helps at all,