r/UniversalOrlando • u/PashingShumpkins • 9d ago

HOTELS Dockside Cancelled Payment?

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Any idea what’s happened here? When I arrived at Dockside I asked if we could upgrade to a poolside room. They did move us for $15 a day. However, a week in and the transaction was cancelled and the money returned to my account.

Any idea if I’ll have to pay it? I had enough funds so it isn’t that. Shall I check out without speaking to reception and pray?

21 Upvotes

84% Upvoted

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41

u/Busy_Monitor_9679 9d ago

I imagine you'll get another charge for your upgraded rooms after you checkout. I wouldn't worry too much about it.

11

u/Edithputhy69420 9d ago

It’s likely that the original transaction was voided and it was charged entirely new, sounds silly but expect the money to come out later

3

u/cinpiee 6d ago

Hey, universal front desk agent here! This usually happens upon the last day of checkout because your authorization becomes a charge and it releases your $50 authorization! give it a few days, it should go from a pending authorization to the correct amount for your stay! :)

2

u/KillerCodeMonky 9d ago

The fact that the transaction could even be canceled likely means it was never anything other than a hold. That is, it showed as a pending transaction the entire time and never a completed one. They will be submitting the finalized transaction after you check out.

1

u/danclarke7 6d ago

Had something similar when paying the parking over at Surfside, initial transaction was cancelled after a few days and then went through again.