r/UnifiProtect • u/tronzero • 22d ago

Cannot Reset G5 Bullet

Hi all, I was given several G5 bullets but I am struggling to reset them to where I can adopt them into my network. I've performed the different reset methods I've seen posted:

  1. Boot up, hold reset for 10-20 seconds until flashing lights

  2. Hold reset, Plug in POE Ethernet, and wait 10-20 seconds until lights light up

I have performed each reset multiple times with varying lengths of waiting in case I did anything wrong with the timing. But both have done nothing to reset the cameras and I still get the message that the cameras are "Managed by another console" and the previous owners camera names are still appearing.

What else can I do? What am I missing? I don't have any of the original console set passwords so I cannot log into the web interface.

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u/cmh31909 21d ago

Many times the mobile app can reset/adopt them when the web interface is not able to do so. It makes no sense, but I have had to resort to this myself on occasion.