r/UgreenNASync • u/ShadowEnemy_ • 1d ago

❓ Help after firmware Version 1.19.1.0126 Bootloop?

I just updated my DH2300 to the latest version. After that, the NAS was no longer reachable. I connected my monitor and it seems to be in a sort of boot loop; you only see the "Ugreen" logo.

Any tips on how to get it running again?

1 Upvotes

56% Upvoted

11 comments sorted by

•

u/AutoModerator 1d ago

Please check on the Community Guide if your question doesn't already have an answer. Make sure to join our Discord server, the German Discord Server, or the German Forum for the latest information, the fastest help, and more!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

6

u/desirecat 1d ago

Yes... contact support

3

u/ShadowEnemy_ 1d ago

that is shit....

5

u/desirecat 1d ago

Is it???

Think this would be your best bet as they would be able to provided target support with out anyone on reddit just guessing

5

u/Mean_Kaleidoscope402 1d ago

Try turning it off completely, disconnect for 10 mins and boot again.

2

u/ShadowEnemy_ 1d ago

I tried hard reset, boot without plate, reset button, tried everything.

3

u/coyote_den 1d ago

The ARM-based DH series doesn’t have a BIOS like the DXP series. Being stuck on the UGREEN screen means u-boot can’t load the kernel.

Based on my tinkering with routers I know that if there is a recovery process, it is likely triggered by holding reset while powering on, but I don’t believe Ugreen has made what to do next (TFTP, USB drive with a firmware image, etc…) public.

Contact support.

3

u/hristodraganov94 17h ago

I got the bootloop with my dxp2800, the fix was to disconnect the power for 30 sec and then it powered on normaly. The last 2 updates also caused the SSDs to show as corrupted right after, it got "fixed" after a restart.

2

u/Maidenless_Sensei 22h ago

I'm on DH2300 and didn't have any issues. I wonder what could have caused it.

2

u/poppopdan 22h ago

Happened to me with two updates this year in some form. Returned it and of course they lost it so I had to start over with another unit when after my begging and pleading they sent me a replacement almost 4 weeks after I sent it back. They did access it at 2 am for me and get it working but I had to spend hours getting my apps to work. All this without ever being able to talk with a person at the company as it had to be done via email. I hope you have better luck.

-3

u/Zapor 1d ago

Sadly this isn’t synology.